Director – Project Delivery Management

14 hours ago

Bengaluru East Karnataka, India Xoxoday Full time ₹ 20,00,000 - ₹ 40,00,000 per year

We are seeking a dynamic and experienced
Director – Project Delivery Management
to lead the end-to-end delivery and implementation of Xoxoday's SaaS solutions across global enterprise clients. This leadership role requires deep expertise in IT project management, enterprise solution delivery, and customer engagement. You will oversee a team of project managers, define delivery frameworks, and ensure scalable, high-quality execution aligned with business objectives and client success outcomes.

Key Responsibilities
Lead the Global Delivery Function
— Oversee all project delivery operations across mid-market and enterprise accounts, ensuring on-time, in-scope, and on-budget execution of SaaS implementations.

Define Delivery Strategy & Governance
— Establish delivery standards, frameworks, and best practices that drive consistency, scalability, and customer satisfaction.

Team Leadership
— Mentor and manage a team of project and program managers, fostering a culture of accountability, innovation, and operational excellence.

Client & Stakeholder Management
— Serve as the senior escalation point and trusted advisor for strategic enterprise clients, ensuring alignment with business outcomes and SLAs.

Cross-Functional Collaboration
— Partner with product, engineering, sales, and customer success teams to translate business requirements into delivery plans and actionable roadmaps.

Risk, SLA & Quality Governance
— Implement governance mechanisms, risk mitigation frameworks, and quality assurance processes across all delivery touchpoints.

Operational Efficiency
— Drive continuous improvement initiatives in delivery workflows, automation, and process optimization leveraging modern tools and AI capabilities.

Performance Management
— Track and report delivery KPIs, client satisfaction scores, and project health metrics to leadership and stakeholders.

Vendor & Partner Coordination
— Oversee vendor engagements, ensuring accountability, compliance, and alignment with delivery standards.

Knowledge Management & Enablement
— Institutionalize best practices, SOPs, and training frameworks to enhance organizational delivery maturity.

Preferred Qualifications
Experience:
10–15 years of progressive experience in
project delivery, program management, or service delivery
in SaaS, HR Tech, or IT services organizations.

Leadership:
Proven track record of leading large, cross-functional delivery teams managing multiple enterprise implementations simultaneously.

Certifications:
PMP, PRINCE2, or ITIL certification preferred. Agile/SAFe credentials are a plus.

Technical Expertise:
Strong understanding of SaaS ecosystems, cloud architecture, and ITSM tools (e.g., JIRA, ServiceNow, BMC Remedy).

Strategic Orientation:
Demonstrated ability to translate organizational strategy into executional frameworks and delivery excellence.

Client Management:
Experience managing C-level relationships and driving value-based outcomes in enterprise engagements.

Innovation:
Exposure to leveraging
AI, automation, and analytics
in delivery management processes is an advantage.

Communication & Influence:
Exceptional stakeholder communication, executive reporting, and cross-functional collaboration skills.

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