Knowledge Management Analyst II

Facilitate feedback assignment and resolution by analyzing impacts, aligning with the business and executing changes in the tool. Create new process, procedure or product documentation to ensure applicable Service & Operations content is available. Support projects with knowledge impacts which drive business process improvement.

Key Responsibilities

• Create and update process, procedure or product documentation, maintaining documentation standards, styles and guidelines, as well as manage the on-line documentation process. Consult with business partners on the best way to present content and increase usability. Facilitate resolution of Knowledge Management feedback. Execute documentation or process changes in the Knowledge Management tool.
• Support small to medium projects which drive process improvements within the business. Ensure project-driven change, updates to process or procedures and communications are optimized in the Knowledge Management Tool. Use structured methodology to analyze downstream impacts to all project changes.
• Track and report on KM metrics such as search effectiveness, content usage, and automation impact. Use tools to analyze feedback and other metrics to identify knowledge gaps or trends and draw insightful conclusions and action items.
• Partner in assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity and ensure alignment with Client Service strategy, Knowledge Management objectives and documentation best practices.
• Leverage AI tools for intelligent search, auto-tagging, and content recommendations. Deploy and manage chatbots or virtual assistants for knowledge access and support. Automate workflows for content creation, review, publishing, and archiving.

Required Qualifications

High school or equivalent

Associate (2-year) degree or equivalent

Bachelors degree or equivalent

Skills:

• Excellent written (American English) and verbal communication; Experienced in using style guides; Ability to write effective copy, instructional text
• Solid knowledge of content development software; Experience working with content management systems; Ability to rapidly adapt to tools and tech
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail.
• Excellent organizational skills, proactivity and multitasking abilities; Client-focused and with strong prioritization skills
• Expert knowledge of Microsoft Office expert level

Preferred Qualifications

Masters degree

Skills:

• Certification in technical writing
• Experience with creating PowerPoint decks adhering to Style guidelines
• Understanding of NLP, Generative AI, and it's application to Knowledge Management

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Business Support & Operations