Sales Team Leader

2 days ago

Karol Bāgh, Delhi, India Unayur Marketing Pvt Ltd Full time ₹ 25,000 - ₹ 40,000 per year

**Job Title:** Sales Team Lead - Voice Process (Healthcare Industry)

**Location:** New Delhi Karol Bagh - New Rohtak Road

**Working:** 6 Days with Weekly off

**Job Summary:**

As a Team Lead for the Voice Process in the healthcare industry, you will be responsible for managing a team of associates, ensuring operational efficiency, and driving performance improvements. Your primary focus will be on managing attendance, shrinkage, and attrition, conducting audits, and enhancing the team's performance through effective leadership and problem-solving. Additionally, you will be responsible for handling customer inquiries, managing rosters, and maintaining high standards of quality.

**Key Responsibilities:**

**Attendance and Shrinkage Management:**

- Monitor and manage attendance and shrinkage within the team.

- Implement strategies to reduce absenteeism and improve adherence to schedules.

- Address attendance-related issues promptly and effectively.

**Team Management:**

- Lead and supervise a team of associates.

- Provide coaching, mentoring, and performance feedback to team members.

- Foster a positive and collaborative work environment.

- Handle team issues and conflicts in a professional manner.

**Audits and Performance Improvement:**

- Conduct regular audits to ensure compliance with quality and process standards.

- Identify areas for performance improvement and implement action plans.

- Monitor key performance indicators (KPIs) and work towards continuous enhancement.

**BQ (Business Quality) Management:**

- Oversee the Business Quality process and ensure adherence to quality standards.

- Collaborate with quality assurance teams to drive improvements.

- Implement measures to achieve a day-by-day uptick in performance.

.Daily Sales Target Achievement

  • Ensure achievement of assigned daily revenue / order / lead closure targets.
  • Maintain consistent performance of daily target completed.

. Daily Conversion Rate

  • Achieve and maintain daily conversion rate (lead-to-sale).
  • Track and improve conversion by monitoring follow-ups, pipeline quality, and sales pitch effectiveness.
  • Reduce drop-offs and ensure timely movement of leads through each funnel stage.

**Reviews and Reporting:**

- Conduct regular performance reviews for team members.

- Prepare and present reports on team performance to senior management.

- Provide data-driven insights and recommendations for improvement.

. **Excel Proficiency:**

- Utilize advanced Excel skills for data analysis and reporting.

- Maintain accurate records and reports related to team performance.

**Qualifications:**

- Bachelor's degree in a related field preferred.

- Proven experience in a voice process role, preferably in the healthcare industry.

- Minimum [4+] years of experience in a team lead or supervisory role.

- Strong leadership, communication, and problem-solving skills.

- Proficiency in Microsoft Excel and data analysis.

- Excellent organizational and time management skills.

If you are a dynamic and motivated individual with a passion for improving team performance in the healthcare industry, we encourage you to apply for this position. Join our team and play a key role in delivering high-quality voice process services while driving continuous improvement.

Interested candidates can call or WhatsApp on HR Prachi

Job Type: Permanent

Pay: ₹25, ₹40,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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