Director, Learning

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Learning & DevelopmentThe Director, Learning & Development, Data & Technology leads and implements of holistic learning experiences for specific technical personas and directing cross-functional teams to design, build and deploy the learning solutions in their portfolio.

The ideal candidate is a strategic leader with a strong track record of adult learning design in a global organization. Experience consulting with diverse stakeholders on learning needs, designing and managing iterative and scalable learning experiences, and making data driven decisions to refine and optimize programs are a must for this position.

This individual will push the boundaries of adult learning by being a pioneer in staying at the cutting edge of learning technology, disrupting the ways our learners learn, especially with the emergence of the next generation of workers. This must also be balanced with the realities of implementation constraints and therefore this individual must be adept at using constraints as catalysts for innovation.

Responsibilities:

• Learning Strategy & Consulting: Acts as a Learning Consultant and develops holistic learning strategies and plans for designated personas under the direction of the Vice President, Learning & Development.

• Needs Analysis & Roadmapping: Leads discovery and iterative learning needs analyses, develops learning solutions and articulates a clear vision and roadmap.

• Program Design & Delivery: Oversees and steers the planning, design, delivery and measurement of learning experiences with an iterative approach, ensuring alignment with the overall learning strategy.

• Stakeholder Engagement: Actively engages stakeholders, including business sponsors, leaders, subject matter experts, and People & Capability, to gather learning needs, ensure alignment with program objectives, provide updates, and gain their buy-in.

• Learner Communication: Proactively engages with learners and serves as the primary point of contact for all portfolio-related inquiries and communications.

• Go-to-Market Execution: Drives the go-to-market strategy for owned portfolio, ensuring tight orchestration across L&D.

• Continuous Improvement: Monitors and evaluates learning experiences through feedback mechanisms, prioritizing and implementing continuous improvement processes to enhance program performance and outcomes.

• Budget Management: Actively manages the budget for learning offerings, ensuring alignment with projections.

• External Perspective: Brings external and forward-looking perspectives on talent development for designated personas.

• Quality Assurance: Ensures that all L&D program deliverables meet required quality standards and specifications.

• Measurement & KPIs: Aligns KPIs with the learning measurement strategy, closely tracks them and offers timely recommendations to ensure targets are reached.

Skills and Experience:

• Extensive experience in learning, development, and talent management.

• Strong consulting and strategic thinking skills with demonstrable record of translating needs into actionable, scalable recommendations.

• Proven track record of managing and demonstrating the business impact of L&D initiatives.

• Ability to effectively collaborate and direct cross-functional teams as an individual contributor and drive alignment at various levels.

• Exceptional communication, storytelling and influencing skills, particularly with technical stakeholders.

• Experience managing and partnering closely with vendors, ensuring accountability.

• Self-directed and comfortable working with a distributed team of Program Managers, Learning Designers, and Learning Delivery Specialists.

• Expertise in software development a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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