Executive Housekeeping Manager

Job Description for Executive Housekeeper

Hotel Name: Shree Narenn Hotels LLP.

Ayyappa Society, Madhapur - Hyderabad.

Department: Housekeeping

Designation: Executive Housekeeper

Reports to: General Manager

Salary Range (Hyderabad Market Estimate):

50,000 55,000 per month (depending on hotel size and experience).

Position Summary

The Executive Housekeeper is responsible for the overall leadership of the housekeeping department, ensuring the highest standards of cleanliness, presentation and guest satisfaction throughout guest rooms, public areas, back-of-house and service areas. This role will manage staffing, budgets, inventories, service standards and inter-department coordination in line with 5-star brand requirements and the hotels operational goals.

Key Responsibilities

Operations & Quality Standards

• Monitor and enforce housekeeping standards for guest rooms, corridors, public areas (lobby, restaurants, meeting rooms), service areas and staff areas to meet or exceed the star brand / hotels standard.
• Conduct regular inspections (daily/weekly) of guest rooms, public-areas, linen areas, storage, lost & found, etc., identify deficiencies and ensure immediate corrective action.
• Plan and supervise deep-cleaning programmes, preventive maintenance coordination with Engineering/Facilities for upholstery, carpets, furniture, fixtures.
• Ensure proper guest turn-down service, VIP room preparation, special requests and guest preferences are met.
• Coordinate with Front Office/Guest Services, F&B, Engineering, Laundry and other departments to provide seamless guest experience. Staffing, Training & Team Leadership
• Recruit, train, evaluate and develop housekeeping supervisors, floor staff, attendants, laundry personnel.
• Prepare duty rosters, allocate tasks, manage attendance, shifts, leaves ensuring staffing matches occupancy / forecast.
• Foster a positive, service-oriented culture, motivate team, handle staff counselling, disciplinary matters as required.
• Conduct regular briefings and meetings with the team to communicate standards, updates, guest feedback and improvements.

Budgeting, Inventory & Cost Control

• Prepare and manage the housekeeping departmental budget (operating expenses, labour, linen, cleaning supplies) and monitor variances
• Maintain par levels for guest supplies, cleaning materials, linen, uniforms; conduct inventory counts; approve purchases.
• Ensure efficient use of resources and cost savings without compromising guest service standards.
• Monitor housekeeping productivity, labour cost per occupied room, etc., and implement improvement plans.

Health, Safety, Hygiene & Compliance

• Ensure compliance with all relevant health, safety, sanitation, pestcontrol, fire & life safety regulations
• Train staff in safe handling of cleaning chemicals, machinery and follow best practices for hygiene especially in a highstandard hotel setting.
• Maintain records for housekeeping operations, audits, inspection reports, lost & found, linen/valet logs.

Guest Service & Feedback

• Monitor guest feedback relating to housekeeping (guest rooms, public area cleanliness, laundry) and ensure timely corrective action and improvement.
• Develop and implement initiatives to improve guest satisfaction scores in the housekeeping domain.
• Interact with VIP guests / corporate clients when needed, ensure their expectations are met.

Qualifications & Experience

• Education: Diploma / Graduate in Hotel Management, Hospitality or related discipline preferred.
• Experience: Minimum 10-15 years in housekeeping in a star or luxury hotels, with at least 3-5 years in a senior or managerial role (preferably as Executive Housekeeper or Assistant Housekeeper in a large property).
• Strong leadership, organisational, communication and interpersonal skills.
• Familiarity with hotel PMS/housekeeping systems, MS Office. Knowledge of brands housekeeping standards preferred.
• Ability to work flexible hours (including weekends/holidays/shifts) to meet operational demands.
• High standard of personal grooming, guest-service mindset, detail oriented.

Competencies

• Guest-centric attitude and strong service orientation
• Leadership & team-building ability
• Strong planning and organisational skills
• Attention to detail and high standards of cleanliness
• Analytical mindset for cost control and budget management
• Ability to thrive in a fast-paced environment, handle multiple priorities
• Effective communication (English and local language Telugu / Hindi)

Physical Requirements

• Ability to walk and inspect multiple floors, stand for extended periods.
• Occasional lifting of light equipment or supplies.
• On-site presence is required; role may involve hands-on presence when department is short-staffed.

Key Interfaces

• Internal: Front Office, Engineering/Facilities, Laundry, Food & Beverage, Sales & Marketing, Human Resources
• External: Suppliers/vendors of linen, cleaning supplies, outsourced services (e.g., pest control, laundry).

Signature of the Candidate

Human Resource Manager General Manager

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