Deputy Manager- OTC National Fire Billing

Job Description

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why JCI:

Asia-Pacific LinkedIn:

Career: The Power Behind Your Mission

OpenBlue: This is How a Space Comes Alive

How will you do it?

• End to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute Management

• Create Invoices and distribution to Client as well uploads in Third Party Portals

• Consolidate Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory, Customer Support Team & uploads in third party portals

• Cross check Orders and Invoices against contracted terms to ensure billing consistency from contract signing to invoicing with monthly quality check.

• Basic understanding to commercials terms in Customer Agreements like, SOW, MSA 

• Create and maintain process documentation for Billing Processes, adherarance to SOX & Internal Controls

• Continuously seek out better ways of performing process & supports process improvement initiatives

• Team management. Understand the strategic direction set by senior management, clearly communicate team goals, deliverables. Monitor & Drive team performance, quality as per defined metrics.  Allocating & managing staff resources according to the changing requirements.

• Expertise in Reporting relating to Billing, UBR and Process Updates

• Check internal controls to ensure consistency and standardization

• Profile involves a mix of Individual Contributor and Team Handholding role.

• Accuracy check and action for error analysis data

What we look for?

• Minimum 7-9 years of experience in Billing

• Working in US Shift timings

• B. Com/BBA/MBA/M. Com

• Good Communication Skills (Verbal & Written)

• Distinctive Customer Orientation and Interact Courteously with Customers

• Desired work experience in Oracle, BAAN, Get Paid & Sales Force

• Working Experience in Shared Services/BPO/F&A

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.