Data Control Specialist
23 hours ago
Data Control Specialist
Role & responsibilities
- Accurate and timely creation of customer files
- Understand key financial controls, customer contract and policy setup to support the correct file creation
- Identify and resolve issues where file creation information is missing, impacting the ability to make key operational decisions
- Manage and escalate authorizations for US Sanctioned countries
- Manage and process update requests to customer files dentification and communication of potential gaps in coding matrices to leadership
- Assist with new system roll outs and testing
- Assists with data integrity reports and projects
- Perform OFAC checks on customers when required
- Support training of new team members
- Other projects and tasks as required by management in support of continued process improvement
Preferred candidate profile
- Graduate with 2-4 years work experience in a customer or business operations role
- Back-office experience with excellent oral/written communication skills
- Prior relocation industry experience would be an advantage
- Customer service mindset with demonstrated ability to take initiative, move with speed, plan for the unexpected, overcome barriers, and be resilient
- Excellent comprehension & compositions skills - ability to clearly understand and address customer issues appropriately and compose grammatically correct, concise, and accurate written responses
- Proficient in Microsoft Windows environment (Teams, Excel, Outlook, Word,) with strong data input skills
- Candidate with experience in KYC operations, Healthcare billing or similar processes will be preferred
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