Associate ( Voice process ) - Freshers

3 days ago


Navi Mumbai, Maharashtra, India Wipro Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

  • Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
  • Understand customer queries received through calls and act accordingly.
  • Maintain a healthy and clean work environment & adhere to company policies and procedure.
  • Continuous up gradation of process knowledge as required

candidate must have :

  • Excellent communication skills.
  • Comprehension - Ability to clearly understand the problem statement
  • Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
  • Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
  • Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs
  • Comprehension skills to understand & communicate with all customers effectively.
  • Telephone etiquettes.

Desired Skills: -

  • Self-Discipline
  • Learning and decision making
  • Patience and action oriented

Technical skills: -

  • Basic Working knowledge of Computer &
  • Knowledge of desktop computer system

  • Graduates can only apply

-5 days working and any 2 week offs.

-Should be flexible in 24*7 shifts.


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