Visa Returnship Program for Women 2025

2 days ago

Bengaluru, Karnataka, India Visa Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Are you looking to return from a career break? "Visa Returnship Program 2025" is a Visa initiative designed to support women looking to re-enter the workforce post career break by offering them on-the-job training and returnship. Paid Returnship Program will enable you to work on projects that match your expertise, interests and abilities and could lead to a full-time employment.

Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities.

Responsibilities
  • Develop and maintain Contact Center Technology solutions, primarily focusing on Genesys but not limited to it.
  • Provide day-to-day operations and support for the Contact Center platform across various channels such as voice, chat, and email.
  • Share responsibility for platform availability, daily operations, and security.
  • Collaborate with global staff to ensure platform security by continuously addressing open vulnerabilities.
  • Maintain open communication with internal staff and vendors, including Genesys Tech Support.
  • Coordinate with telecom providers like AT&T, Lumen, and Verizon for procuring toll-free numbers and configuring terminations.
  • Monitor toll-free numbers, trunks, and alerts daily coordinate with team members to address various issues.
  • Manage multiple initiatives and tasks to meet delivery timelines, collaborating with business partners, technology vendors, and customers.
  • Adapt to an environment of rapid change and ambiguity, making informed decisions while understanding the associated risks.
  • Work effectively in a complex, global environment, demonstrating the ability to operate across cultures and time zones.
Location
  • Job Location: Bangalore, KA

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