International voice process- Technical support

1 week ago

Chennai, Tamil Nadu, India HTC Global Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Roles and Responsibilities:

  • Candidate Should have work experience in International Markets (US/UK/EU)
  • Receive incoming calls from Client Community and provide first level support while following policies and procedures.
  • Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
  • Document each call verifying customer information and including all troubleshooting steps
  • Escalate problems to appropriate individual/group based on established guidelines and procedures
  • Troubleshoot, analyze and resolve customer concerns.
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Routinely contribute to the Knowledge Base
  • Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
  • Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
  • Attend training sessions as required
  • Participate in team projects that enhance the quality or efficiency of Service Desk delivery
  • Assist in special product-related issues as needed developing business and technical writing skills.

Preferred candidate profile

  • Any Graduate
  • 1- 3 years of experience in International voice process- Technical support
  • Shift timing- 9.30PM to 6.30AM.
  • Interested candidate share the resume to Ramya HR

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