UX Researcher

3 days ago

Bengaluru, Karnataka, India Groww Full time ₹ 9,00,000 - ₹ 12,00,000 per year
About Groww:
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers' needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
 
Are you as passionate about defying conventions and creating something extraordinary as we are? Let's chat.
 
Our Vision
Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.
 
Our Values
Our culture enables us to be what we are — India's fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.
The values that form our foundation are:
  • Radical customer centricity
  • Ownership-driven culture
  • Keeping everything simple
  • Long-term thinking
  • Complete transparency
What you'll be doing
  • Gather and prioritize key questions from product, design, engineering and product marketing teams.
  • Plan and conduct practical, impactful research throughout the entire product cycle from inception to completion, to answer the questions posed above and driving impact. 
  • Gather insights about customers from a variety of research methods, including in-depth interviews, usability studies, diary studies and surveys etc.
  • Analyze qualitative and quantitative results and convey relevant insights to the appropriate stakeholders in the most engaging and actionable manner. 
  • Work closely with product teams to help them use research insights to make Groww better.
  • Actively seek opportunities for expanding capacity or optimising workflow with AI product and tools.
  • Work closely with analytics and data-science to tell a cohesive story about our product.
  • Act as an internal evangelist for customer and product research.
What you should have
  • 2-4 years of industry experience in driving UX research at product teams.
  • Experience with qualitative and quantitative data collection and analysis for generative and evaluative research.
  • Experience managing projects involving cross-functional teams
  • Excellent research execution skills including scoping, moderation, analysis and synthesis. 
  • Strong collaboration and communication skills
  • Strong story-telling skills and an ability to frame insights into compelling narratives
  • Familiarity with developing or using product / marketing frameworks to align cross-functional teams.
  • Experience of working independently with minimal supervision. 
  • Experimenting with various tools, AI to unlock new use-cases in workflow. 
  • Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants, liasioning with agencies, partnering with various teams to collaborate on projects.
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