Manager-Training-Leading Retail MNC,Bangalore

2 days ago

Bengaluru, Karnataka, India Vsquare Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

Analyze

  • Local retail & wholesale teams skill set levels
  • Training efforts and KPIs ongoing to assess impact of training/coaching
  • Competitors client experience and service
  • Competitors product offer
  • Training trends and needs in the markets

Strategize

  • Concrete a pragmatic training action plan
  • Optimal use of your training budget

Develop

  • Alignment with internal and external partners, to create win-win partnerships
  • Adapted training modules to local needs and strategy
  • Product and brand training o Customerservicetraining o Coachingplans
  • Tools to help monitor & boost training results after training and in boutique
  • Best practices

Deploy

  • Modules directly and indirectly to target audiences, consistent with brand
  • Special trainings that support marketing activities (including Train the Trainer)
  • Coaching in line with the Sales/BTQ Managers strategy and team development

Ensure success

  • Monitoring training results (quantitative and qualitative, short term & long-term)
  • Ensuring Return on Investment on all training
  • Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take
  • Coaching in the moment
  • Sharing and developing best practices

Collaboration and Relationships

  • Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training

Team Target Achievement

  • Achievement of Wholesale business objectives
  • Achievement of Retail sales targets and business objectives
  • Achievement of client surveys & Mystery Shopping targets

PROFILE

  • Experience in a luxury retail environment with a showroom and/or learning and

    development experience
  • Experienced in coaching and people development
  • Experienced in training other trainers
  • Commercial mindset and client experience focused
  • Understanding of cliente and relationship building
  • Fluent English and local languages would be a plus.
  • Strong communication, interpersonal skills and team work
  • At ease with Excel and PowerPoint
  • Comfortable with number analysis and reporting
  • Experienced with retail KPIs and analysis with proven results through training
  • Strategic mindset
  • Strong planning and time management skills
  • Agile, flexible and adaptable

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