TeleCollection Specialist

1 day ago

Cochin, Kerala, India Aabasoft Full time ₹ 2,00,000 - ₹ 4,00,000 per year

We're seeking a skilled Tele collection Executive to join our collections team. As a Telecollection Executive, you'll be responsible for contacting customers to collect outstanding payments, resolve disputes, and provide exceptional customer service. 

Key Responsibilities 

1. Contact customers: Reach out to customers via phone to collect outstanding payments. 

2. Negotiate payments: Negotiate payment arrangements with customers to ensure timely     payments. 

3. Provide customer service: Respond to customer inquiries and provide information on payment options. 

4. Update customer records: Accurately update customer records with payment information, promises to pay, and other relevant details. 

5. Meet collection targets: Meet or exceed monthly collection targets and performance metrics. 

6. Comply with regulations: Adhere to relevant laws, regulations, and company policies governing collections. 

Requirements 

1. Experience: 0-1 years of experience in collections, customer service, or a related field. 

2. Communication skills: Excellent verbal and written communication skills. 

3. Negotiation skills: Strong negotiation and problem-solving skills. 

4. Customer service skills: Ability to provide exceptional customer service

  • telecollection specialist

    2 weeks ago

    Cochin, Kerala, India Aabasoft Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Good Communication skills.Should have an excellent convincing capacity to the customers through telephonic.Candidates should be aware of average English knowledge (Written knowledge is mandatory).Should have a basic idea about tele-calling along with etiquette.Oriented target should be achieved during the working period.Handling customer complaints and...