Service Desk

1 week ago

Chennai, Tamil Nadu, India Bahwan CyberTek Full time ₹ 6,00,000 - ₹ 12,00,000 per year

L1/ L2 Monitoring and Incident Management

Candidate should have excellent/good communication skills and Team management skills

Ability to manage shift alone

Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements

Should adhere to SLAs

To follow up on issues with respective application teams

Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools

Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk

Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred.

24x7 rotational shifts and week offs.

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