Manager-Trainer

12 hours ago

Gurgaon, Haryana, India Sv Creditline Full time

Job Title: Manager-Trainer

Department: Human Resources

Industry: NBFC (Individual Loan, Express Loan, E-Rickshaw Loan)

Location: Gurugram, Haryana

Employment Type: Full-time

Key Responsibilities

  • Develop, update, and deliver training content, presentations, and training modules related to product knowledge, sales process, system usage, documentation, and compliance.
  • Conduct classroom training, batch training, refresher training, and individual capability-building sessions.
  • Facilitate Train the Trainer (TTT) programs to build internal training capability.
  • Monitor trainee performance, conduct assessments, and ensure skill readiness before deployment.
  • Coordinate and conduct field visits for practical exposure, on-job training (OJT), and performance observation.
  • Maintain training MIS, reports, attendance records, feedback, and training evaluation data.
  • Work closely with Product and Operations Team to identify training needs and close competency gaps.
  • Ensure training aligns with company guidelines, regulatory standards, and business goals.
  • Will be responsible for various training programs like induction, new product launch training, refresher training
  • The incumbent will be responsible for the training effectiveness and showcase the effectiveness via different reporting methods

Required Skills & Competencies

  • Strong communication and presentation skills.
  • Ability to create engaging training content (PPTs, assessments, role-plays, learning modules, scripts).
  • Strong/good knowledge of products like Individual Loans, Express Loans, and E-Rickshaw loan process, including credit, risk, documentation, operations, and collections.
  • Coaching, mentoring, and on Job Training the identified employee(s)
  • Proficiency in MS Office (PowerPoint, Excel, Word) and digital learning tools.
  • Ready to travel for branch and market training as per company requirements

Key Attributes

  • Self-motivated and proactive
  • Strong observation and analytical skills
  • Adaptable and able to work in a fast-paced environment
  • Team player with a passion for employee development

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