Digital Expert Telecommunications

2 weeks ago

Bengaluru Chennai Hyderabad, India Talent21 Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Job Summary:

We are looking for a results-driven Digital Expert with strong experience in the telecommunications sector to drive digital transformation, optimize customer engagement, and support the adoption of next-generation technologies. The successful candidate will play a key role in modernizing customer journeys, enhancing digital channels, and leveraging data to improve service delivery and business performance.

Key Responsibilities:

  • Lead digital transformation initiatives across consumer and enterprise business units, including B2C, B2B, and wholesale segments.

    • Drive the development and continuous improvement of digital channels (web, mobile app, self-service portals, e-care platforms).

    • Collaborate with product, marketing, IT, and network teams to ensure digitally integrated service offerings (e.g., bundled services, OTT, 5G).

    • Analyze customer behavior, service usage, and digital KPIs to optimize the digital customer journey and reduce churn.

    • Support the implementation of AI-driven tools (e.g., chatbots, recommendation engines, predictive analytics) for customer service and personalization.

    • Ensure seamless integration of CRM, billing, OSS/BSS systems with front-end digital platforms.

    • Monitor industry trends in 5G, IoT, cloud services, and network virtualization, providing strategic digital insights.

    • Drive agile product development and fast iteration cycles for digital features and services.

    • Promote a data-driven culture by helping teams leverage customer insights and real-time analytics.

    • Ensure compliance with data privacy regulations (e.g., GDPR, telecom-specific standards).

Qualifications:

  • Bachelors or Master's degree in Telecommunications, Digital Business, Computer Science, or a related field.

    • experience in digital strategy or transformation roles within the telecom or technology sector.

    • Strong understanding of telco infrastructure, customer lifecycle, and digital ecosystems.

    • Experience with telecom platforms (e.g., Salesforce, Amdocs, Ericsson, Huawei, Netcracker).

    • Proficiency in digital tools and analytics platforms (e.g., Google Analytics, Tableau, Adobe Experience Cloud).

    • Excellent stakeholder management and communication skills; ability to drive change across business units.

Preferred Skills:

  • Familiarity with eSIM provisioning, omnichannel customer support, digital onboarding.

    • Experience in cloud-native environments, APIs, and microservices architecture.

    • Understanding of network technologies (5G, fiber, IoT) and their digital business impact.

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