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Java Lead

2 weeks ago

Chennai, Tamil Nadu, India Intellect Design Arena Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

  • Lead and mentor a team of L1 & L2 production support engineers, fostering collaboration and ensuring timely resolution of issues.
  • Triage and prioritize customer-reported issues based on severity, ensuring minimal impact on business operations.
  • Utilize Java and SQL to troubleshoot, debug, and resolve complex application issues.
  • Manage incident tracking and resolution using ServiceNow, ensuring accurate documentation and reporting.
  • Develop and maintain Standard Operating Procedures (SOPs) for issue resolution and system maintenance.
  • Monitor and track application performance daily, proactively identifying and addressing potential issues.
  • Engage directly with end customers daily, providing updates, managing expectations, and ensuring high satisfaction.
  • Work onsite in a bank environment, adhering to strict security and compliance standards.

  • Collaborate with cross-functional teams to drive root cause analysis and implement permanent fixes.

  • Technical Skills:

  • Strong proficiency in Java for application troubleshooting and development.

  • Advanced SQL skills for database querying, optimization, and issue resolution.

  • Hands-on experience with ServiceNow for incident management and reporting.

  • Leadership: Proven ability to lead, mentor, and manage a team of production support engineers.

  • Customer Interaction: Extensive experience handling end customers daily, with excellent communication and issue-resolution skills.

  • Operational Expertise:

  • Experience creating and maintaining SOPs for production support processes.

  • Proficiency in daily application monitoring, tracking, and performance analysis.

  • Strong understanding of issue severity and prioritization in a customer-facing environment.

  • Industry Knowledge: Deep understanding of banking/fintech systems, processes, and compliance requirements.

  • Soft Skills: Exceptional attention to detail, problem-solving abilities, and a proactive approach to issue resolution.
  • Work Environment: Ability to work onsite in a bank environment with a schedule including the 1st and 3rd Saturdays.