Quality Assurance Analyst II

6 hours ago


Ind Pune Sez Th And Th Floor, India Allstate Full time ₹ 2,00,000 - ₹ 6,00,000 per year

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Where you fit in: As our Quality Analyst you will -  


•Conduct quality checks using approved QC parameters following the approved sampling methodology and frequency daily / weekly for calls/chats in English.


•Prepare performance dashboards and reports for internal and external stakeholders.


•Collaborate with Operations Team Leads (TL) or Subject Matter Experts (SME) to perform Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA).


•Analyze data and propose action plans to enhance current processes. Drive improvement initiatives with the support of TL or SME.


•Conduct calibration sessions with supplier partners and within the quality team to ensure variance stays within acceptable limits.


•Share insights, ideas, and improvement opportunities identified during quality checks to simplify/ improve processes impacting customer experience.

What skills & qualifications you will need -


•Basic understanding of insurance domain


•Basic knowledge of Excel and PowerPoint.


•Detail-oriented and a quick learner.


•Effective communicator in English.


•Basic understanding of quality tools such as RCA, CAPA, and sampling methodology.

Education


• Bachelors Degree (Preferred)

 Experience


• 0-2 years experience in Voice (Preferred)

Primary Skills

Analytical Thinking, Management Reporting, Process Improvements, Quality Assurance (QA), Quality Auditing

Shift Time

Recruiter Info

Diksha Prasad

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.


  • Analyst - Operations

    8 hours ago


    Ind – Pune Sez (Th And Th Floor), India Allstate Full time US$ 60,000 - US$ 80,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...


  • IND INDO TH FL, India Worldpay Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a Service Delivery Analyst II to join our ever-evolving eCommerce Support  Team and help us unleash the potential of every business.What you'll own as – Service Delivery Analyst IITo be derived from standard job responsibilities and...

  • Quality Analyst

    11 hours ago


    Bengaluru, Hyderabad, Pune, India Apexon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position: Analyst IIRole: Quality AnalystLocation: Bangalore/Pune/Hyderabad/Chennai/AhmedabadExperience: 10+ yearsResponsibilities:Analyse existing quality processes to identify gaps, inefficiencies, and areas for improvementProject AuditsDevelop, document, and implement process improvements aligned with business goals and industry standardsCollaborate with...


  • Pune, Maharashtra, India Allstate Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...


  • Pune, Maharashtra, India beBeeQuality Assurance Manager Full time ₹ 12,00,000 - ₹ 36,00,000

    Job Summary:">Develop and maintain test cases based on user story acceptance criteria and business outcomes of the team.Conduct thorough testing activities, analyze and record test results, and collaborate with other team members to ensure defects are resolved.Support usage of Test Management tools and provide quality assurance through the software...


  • Pune, India Bently Nevada Full time

    Job Description Software Quality Analyst II Position Summary: Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure Bentley is looking for you! We are looking for dynamic, proactive and innovative Software Quality Analyst II reporting to the Software Quality manager to automate...


  • Pune, India Infosys Full time

    Role & responsibilities: • Be a part of core project team and support the quality engineering across the entire development cycle Lead product risk management, usability, reliability and design validation efforts for new product development and design change projects. Lead the development and implementation of design verification and validation plans with...


  • Pune, Maharashtra, India Bentley Systems Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Software Quality Analyst IILocation: Hybrid - PunePosition Summary:Are you ready to start a new journey with a team of energized professionals advancing and connecting the world's infrastructure? Bentley is looking for youWe are looking for dynamic, proactive and innovative 'Software Quality Analyst II' reporting to the Software Quality manager to automate...


  • Pune, India Avcon Controls Full time

    Responsibilities: * Conduct quality assurance/control activities * Inward and Final inspections, ASNT Level II NDT, ISO compliance, *.Strong knowledge of Control Valve, Butterfly Valve, Ball Valve, Actuator, * ISO Documentation and Certification


  • Pune, Maharashtra, India Avcon Controls Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Conduct quality assurance/control activities* Inward and Final inspections, ASNT Level II NDT, ISO compliance,*.Strong knowledge of Control Valve, Butterfly Valve, Ball Valve, Actuator,* ISO Documentation and Certification