Quality Assurance Analyst II

4 days ago

Ind Pune Sez Th And Th Floor, India Allstate Full time ₹ 5,00,000 - ₹ 10,00,000 per year

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Where you fit in: As our Quality Analyst you will -  


•Conduct quality checks using approved QC parameters following the approved sampling methodology and frequency daily / weekly for calls/chats in English.


•Prepare performance dashboards and reports for internal and external stakeholders.


•Collaborate with Operations Team Leads (TL) or Subject Matter Experts (SME) to perform Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA).


•Analyze data and propose action plans to enhance current processes. Drive improvement initiatives with the support of TL or SME.


•Conduct calibration sessions with supplier partners and within the quality team to ensure variance stays within acceptable limits.


•Share insights, ideas, and improvement opportunities identified during quality checks to simplify/ improve processes impacting customer experience.

What skills & qualifications you will need -


•Basic understanding of insurance domain


•Basic knowledge of Excel and PowerPoint.


•Detail-oriented and a quick learner.


•Effective communicator in English.


•Basic understanding of quality tools such as RCA, CAPA, and sampling methodology.

Education


• Bachelors Degree (Preferred)

 Experience


• 0-2 years experience in Voice (Preferred)

Primary Skills

Analytical Thinking, Management Reporting, Process Improvements, Quality Assurance (QA), Quality Auditing

Shift Time

Recruiter Info

Diksha Prasad

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

  • Analyst - Operations

    1 day ago

    Ind – Pune Sez (Th And Th Floor), India Allstate Full time US$ 60,000 - US$ 80,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Application Developer Consultant II

    1 week ago

    Ind – Blr Sez (Rd, Th & Th Floor), India Allstate Full time US$ 80,000 - US$ 1,20,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Application Developer Senior Consultant II

    1 week ago

    Ind – Blr Sez (Rd, Th & Th Floor), India Allstate Full time US$ 1,25,000 - US$ 1,75,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Service Delivery Analyst II-

    3 days ago

    IND INDO TH FL, India Worldpay Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a Service Delivery Analyst II to join our ever-evolving eCommerce Support  Team and help us unleash the potential of every business.What you'll own as – Service Delivery Analyst IITo be derived from standard job responsibilities and...

  • Java Application Dev

    4 hours ago

    Ind – Blr Sez (Rd, Th & Th Floor), India Allstate Full time US$ 1,04,000 - US$ 1,30,878 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • JAVA Developer with Python

    4 hours ago

    Ind – Blr Sez (Rd, Th & Th Floor), India Allstate Full time US$ 1,04,000 - US$ 1,30,878 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Software Engineer Senior Consultant II

    3 days ago

    Ind – Pune Sez (All Floors Except Th And Th), India Allstate Full time US$ 1,25,000 - US$ 1,75,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • JAVA Full stack

    4 hours ago

    Ind – Blr Sez (Rd, Th & Th Floor), India Allstate Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Data Analyst

    4 days ago

    Pune, Maharashtra, India beBee Careers Full time US$ 10,000 - US$ 15,000

    Data Analyst - Quality Assurance SpecialistJob Description:We are seeking a detail-oriented and organized Data Analyst to join our team as a Quality Assurance Specialist. As a key member of our data product team, you will be responsible for manually reviewing large datasets of raw financial transaction spend data and helping us transform it into accurate...

  • Analyst - Compliance Assurance

    3 days ago

    Gera Commerzone SEZ, Pune, India Barclays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionPurpose of the roleTo provide assurance over the effectiveness of Compliance Risk Management across the bank. AccountabilitiesDevelopment and refresh of the Compliance Assurance Annual Plan, ensuring that the Annual Plan focuses on areas of highest risk and value in relation to Compliance Risk.Delivery of risk-based assurance activity to...