Walk In Drive

2 days ago

Bengaluru Shivajinagar, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time US$ 60,000 - US$ 1,20,000 per year

Process : Key Account Management (E-commerce)

Designation : Manager - Operations

Job Overview:

  • We are looking for a dynamic and experienced Manager Operations to manage a team of Key Account Managers. The role requires driving seller performance on an e-commerce platform through strategic relationship management, sales enablement, and data-driven insights

Key Responsibilities

  • Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders & Assistant Managers handling e-commerce sellers
  • Monitor and drive team performance to achieve sales, revenue, and growth targets
  • Analyze seller performance and provide strategic inputs to enhance business outcomes
  • Coordinate with internal stakeholders to ensure seamless seller support and resolution
  • Conduct regular reviews, coaching, and training sessions for the team
  • Maintain team motivation and discipline while ensuring performance benchmarks are met
  • Manage dashboards, track KPIs, and generate performance reports using Excel

Desired Candidate Profile

  • Graduate in any discipline
  • Minimum 7 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR Hard Core BPO Sales experience
  • Minimum 1 year of Manager Operations handling a team to drive Sales or Seller Performance
  • Proficient in MS Excel and comfortable with data analysis
  • Strong communication skills in Hindi and English
  • Proven leadership skills with ability to drive results through team
  • E-commerce domain experience is added advantage

Interested candidates can walk in directly at our office.

Walk in time : 10am to 4pm

Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka

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