Warehouse Manager

7 days ago

Kolkata, West Bengal, India Sevora Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

YouSevora is a luxury fashion & lifestyle e-commerce marketplace redefining shopping with its "Try Before You Buy model. Customers can try multiple products at home within 24 hours before making a purchase, supported by our stylist assistance and premium delivery experience.

We are looking for a Warehouse Manager who will oversee our end-to-end warehouse operations, ensuring efficient inventory management, smooth order processing, and seamless reverse logistics critical to our "Try Before You Buy" experience.

Key Responsibilities

  • Inventory Management & Control

  • Maintain accurate stock records and oversee regular audits.

  • Implement inventory tracking systems to minimize shrinkage, damages, and stockouts.

  • Coordinate with Category Managers & Vendors for product inflow/outflow.

  • Order Fulfillment & Reverse Logistics

  • Ensure fast and accurate picking, packing, and dispatching of customer orders.

  • Manage reverse logistics for returned trial items, ensuring quality checks and restocking.

  • Align warehouse processes with Sevora's "Try Before You Buy" service model.

  • Team & Process Management

  • Lead and train warehouse staff for efficiency, accuracy, and safety.

  • Implement SOPs for warehouse operations, focusing on scalability and luxury service standards.

  • Ensure compliance with health, safety, and operational regulations.

  • Technology & Automation

  • Work with the operations and tech team to integrate WMS (Warehouse Management System).

  • Identify opportunities for process automation to optimize speed and accuracy.

  • P&L & Cost Efficiency

  • Manage warehouse operating costs while maintaining high-quality service levels.

  • Monitor KPIs: order accuracy, turnaround time, returns handling, and customer satisfaction impact.
  • Ensure alignment with Sevora's operational budgets and P&L goals.

Key Skills & Competencies

  • Strong knowledge of e-commerce warehouse & logistics operations (multi-vendor/marketplace preferred).
  • Expertise in inventory management, reverse logistics, and vendor coordination.
  • Ability to lead and motivate warehouse teams under fast-paced conditions.
  • Proficiency in WMS, ERP systems, and operational dashboards.
  • Analytical mindset with strong problem-solving and cost optimization skills.
  • Excellent communication, leadership, and execution ability.

Qualifications & Experience

  • Bachelor's degree in Supply Chain Management, Logistics, or Operations (MBA preferred).
  • 5–8 years of experience in warehouse management; experience in fashion/luxury e-commerce is a plus.
  • Hands-on experience in last mile delivery, reverse logistics, or multi-vendor marketplace will be an advantage.

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