Operations Specialist, Operations

About The Role
Grade Level (for internal use):
09

The Team:
Evaluated Bonds Client Services Team is responsible for maintaining smooth running of the day-to-day operations as well as assisting internal and external pricing clients with services ranging from pre-sales to post-sales across different asset classes such as Fixed Income, Equity, Securitized Products. Certain operational tasks such as data delivery, customer support and client relationships will also be part of this role.

The Impact:
The successful candidate will form a key part of the Evaluated Bonds Client Services Team responsible for maintaining smooth running of the day-to-day operations as well as assisting internal and external pricing clients with services ranging from pre-sales to post-sales across different asset classes such as Fixed Income, Equity, Securitized Products. Working closely with key stakeholders and other functions within the wider global team – Sales, Business Development, Product Management, Business Analysts, Technology - the role requires supporting the requests and questions from the internal and external clients. Candidate will work closely with Global Team in Noida, Gurgaon, Singapore, London and New York and would require working in rotational shift supporting all regions.

What's in it for you:
The candidate will be working closely with the Evaluators and key stakeholders and other functions within the wider global team – Client, Sales team, Business Development, Product Management, Business Analysts and Technology team.

Responsibilities

• Understanding prospect client requirements and ensuring all clients/sales queries are responded quickly and efficiently.
• On-boarding internal and external clients for multiple EVB pricing products and assisting them through data integration process.
• Ability to conduct client calls for demos for newly on-boarded clients or for resolving any client query/issues raised and proactively monitoring data deliveries to ensure uninterrupted services to the client.
• Managing daily requests/queries received from the clients and handling escalations, if any and should ensure smooth delivery of set targets with desired quality parameters.
• Improve service/database quality by identifying patterns of client queries and identification of opportunities to enhance operational efficiency and data quality improvement projects.
• User acceptance testing for new or enhanced product functionality.
• Ability to work independently, communicate effectively while liaising with counterparts/stakeholders globally and work as ambassador for the team.
• Must have general understanding of financial markets with good understanding of Fixed Income Market – Corporates, Sovereign, Municipals, Securitized Bonds as well as Equity Market. Also, should be keen to expand knowledge.

What We're Looking For
Education and experience

Graduate degree/ Post-Graduate or equivalent in ideally Finance, Economics or Business

Must

Understanding of financial markets.

Good knowledge of different types of fixed income instruments and equities

Desirable

Good Knowledge of Microsoft applications, SQL databases and Python.

Knowledge, Skills & Abilities
Any prior experience in equivalent role would be preferred

• Working Knowledge of Microsoft Office programs.
• Good knowledge of SQL and Excel/VBA will be desirable.
• Multi-tasking, time management and ability to prioritize tasks.
• Strong analytical and interpersonal skills.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For
You?
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity
in all we do, bring a spirit of
discovery
to our work, and collaborate in close
partnership
with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON Middle Professional Tier I (EEO Job Group)

Job ID:
319527

Posted On:

Location:
Gurgaon, Haryana, India