NOC Engineer
2 weeks ago
Responsibilities:
- Work in 24x7 rotational shifts.
- Monitor, install, configure and troubleshoot our production servers and services.
- Maintain 100% uptime of the production services.
- Ensure that our monitoring tools catch and generate alerts on all production issues.
- Follow the escalation process through issue completion, including providing documentation after resolution.
- Follow regular Operations procedures and complete all assigned tasks during the shift.
- Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries, and likely root cause.
- Send periodic NOC reports with the system and service status.
- Monitor backups and disaster recovery, including backup verification, and participate in disaster recovery drills.
- Build a knowledge base by creating and updating documentation for support.
REQUIRED SKILLS :
- Hands-on experience in Linux Operating system( Installing and configuring the applications & troubleshooting).
- Understanding of cloud infrastructure like AWS, Google Cloud etc., and set up monitoring.
- Ability to identify and use tools to execute everyday sysadmin tasks.
- Understand virtualization & containers like docker etc.
- Good written and verbal communication skills.
- Ability to organize and prioritize tasks.
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