Customer Support Representative

2 weeks ago

India Ready2help Full time ₹ 2,88,000 - ₹ 3,60,000 per year

Job Title: Customer Support Officer

Company: ETH Infra Pvt. Ltd.

Location: New Multan Nagar, PaschimVi har (East), New Delhi

Job Type: Full-Time

Job Summary:

ETH Infra Pvt. Ltd. is seeking a dedicated Customer Support Officer to join our team. The ideal candidate will handle customer inquiries, resolve issues, and deliver excellent service. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat professionally and on time.
  • Provide accurate information about company services, policies, and procedures.
  • Resolve customer complaints efficiently, ensuring customer satisfaction.
  • Maintain and update customer records in the system.
  • Coordinate with internal departments to address customer concerns effectively.
  • Assist in preparing reports on customer interactions and feedback.
  • Follow up with customers to ensure their issues are fully resolved.
  • Identify opportunities for service improvements and suggest solutions.

Required Skills & Qualifications:

  • Bachelor's degree in any relevant field.
  • Proven experience of a minimum of 1 year in a customer support or similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in MS Office and customer support software.
  • Ability to multitask and work under pressure.
  • A positive and customer-oriented mindset.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

  • Commuter assistance
  • Internet reimbursement
  • Paid time off

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Are you comfortable for F2F interview?
  • Are you comfortable for 6 days working?
  • Do you have experienced in Customer Support?
  • Are you comfortable for Delhi Paschim Vihar East Location ?

Education:

  • Bachelor's (Required)

Experience:

  • Customer support: 2 years (Required)

Language:

  • English (Required)

Location:

  • Paschim Vihar, Delhi, Delhi (Required)

Shift availability:

  • Day Shift (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

Speak with the employer

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