1E Tachyon Platform Analyst

Responsibilities

• Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem / SaaS)
• Responsible for improving Digital Employee Experience (DEX)
• Communicate findings and recommendations clearly to internal stakeholders and clients
• Support project planning, scoping, and execution with a focus on quality and efficiency
• Developing custom instructions for workplace experience and Selfheal capabilities for devices
• Guarantied state rule creation and deployment
• Device Stability and Experience monitoring and troubleshooting
• Tachyon agent and Server Health monitoring
• ITSM connect with Tachyon
• Desktop management integration (OS Patching, Software Delivery)
• Inventory Management for endpoints
• Collaborate with other collaborators to build, test, and release automation and selfheal capabilities
• Work with 1E Vendor for any raised issues related to 1E Solutions and Platform
• Train support staff and help with technical issues as necessary
• Work with client organizations to identify and address business needs
• Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau)
• Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities
• Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations
• Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients
• Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities
• Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks
• Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives
• Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards
• Mentor and guide junior analysts and contribute to best practices
• Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights
• Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact
• Set best practices, guide the analytics team in prioritizing tasks, and foster a culture of continuous improvement and proactive problem-solving
• Monitor, validate, and analyze outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers

Desired Skills and Qualifications

• B.Tech/B.E. in Any Specialization, MCA in Any Specialization, M.Tech in Any Specialization, or any Bachelors degree
• Experience of working on 1E Tachyon
• Experience of working on other 1E tools such as Nomad, Shopping, Nightwatchman, etc.
• Working knowledge of desktop management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting
• Experience in Nexthink, SysTrack
• Thorough knowledge of SQL/SQLite, PowerShell, RESTful services, Web Services, WMI, Regular Expressions (RegEx), Windows Operating System; understanding of JSON, XML formats
• Experience of consuming APIs
• Understanding of Windows server and client administration
• Good understanding of Group Policy, DNS, and DHCP administration
• Experience in enterprise endpoint management solutions including modern management with Microsoft Intune, SCCM, VMWare WorkspaceOne

Nice to Have Skills

• Problem-solving attitude
• Collaborative team spirit
• Good communication skills with the ability to represent in global meetings/forums/customers
• Good understanding of network infrastructure
• Knowledge of Cloud Technologies
• Excellent problem solving and analytical skills
• Ability to work independently and as part of a team
• Must be able to multi-task, change direction, set priorities, and meet deadlines