Chief Experience Officer

6 days ago

Mumbai, Maharashtra, India REDSOFA GROUP Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Experiences are the most powerful way for brands to create lasting value. They sit at the
intersection of technology, design, strategy, AI, and marketing
—not in silos. The
Chief Experience Officer (CXO)
will be the champion of this intersection, leading the creation of human-centered, technology-enabled experiences that transform how people connect with brands, products, and services.

The CXO will be both a
visionary and integrator
, ensuring that every touchpoint—digital, physical, or hybrid—is designed to be meaningful, seamless, and culturally resonant. They will lead a multidisciplinary team that brings together strategists, technologists, designers, and marketers, proving that
real magic happens when these different cultures and lenses are brought together
.

Key Responsibilities

Experience Vision & Leadership

  • Define and evolve the
    experience philosophy
    , rooted in the convergence of design, technology, AI, and storytelling.
  • Inspire teams with a compelling vision for how experiences drive business transformation.
  • Be the voice of the customer across the organization, ensuring empathy and insight shape every decision.

Client & Business Leadership

  • Reimagine products, platforms, services, and communications
    as unified experiences.
  • Translate cultural shifts, emerging technologies, and consumer behaviours into actionable, future-ready experience strategies.
  • Act as a trusted advisor to clients navigating digital transformation, AI integration, and new business models.

Collaboration & Integration

  • Lead multidisciplinary teams across strategy, creative, design, technology, and media to deliver
    cohesive brand ecosystems
    .
  • Champion collaboration and
    break down silos
    , ensuring the agency operates as one team around the customer journey.
  • Foster a culture where creativity, design, and data meet to unlock new ways of working.

Innovation & Growth

  • Drive the development of
    new products, services, and platforms
    that leverage AI and emerging technologies.
  • Lead the incubation of
    new experience-led offerings
    , driving agency growth and differentiation in the market.
  • Represent the agency as a
    thought leader
    at industry events, shaping the conversation on the future of experiences.

Qualifications

  • 15+ years in leadership roles spanning
    experience design, product innovation, marketing strategy, or digital transformation
    .
  • Proven track record of delivering
    award-winning, transformative experiences
    across digital, physical, and hybrid channels.
  • Deep expertise in
    customer journey design, service design, and ecosystem thinking
    .
  • Demonstrated ability to integrate
    AI and emerging technologies
    into meaningful, human-centered experiences.
  • Exceptional leadership and collaboration skills, with experience guiding multidisciplinary teams.
  • Strong business acumen—able to connect design and technology vision to tangible client and business growth outcomes.

What We're Looking For

  • A
    systems thinker
    who sees connections across platforms, cultures, and disciplines.
  • A
    cultural translator
    who can bridge the worlds of design, marketing, technology, and AI.
  • A
    visionary leader
    who inspires teams and clients to imagine—and build—the future of experience.
  • A
    believer in collaboration
    , convinced that the best work emerges when diverse perspectives come together.

Why Join Them?

They design worlds of interaction and meaning
. This is an opportunity to lead at the cutting edge of experience innovation, shaping how brands create value in a world where technology, culture, and creativity are inseparable.

Salary DOE + Relocation

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