Assistant Manager

2 weeks ago

Chennai, Tamil Nadu, India Hema's Enterprises Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Roles & Responsibilities

Hospital Operations & Client Experience

  • Ensure smooth day-to-day operations of the veterinary hospital.
  • Maintain high client satisfaction ensure pet parents receive compassionate and timely service.
  • Act as a bridge between veterinarians, staff, and pet parents to resolve concerns and improve service quality.
  • Monitor cleanliness, hygiene, and safety compliance within hospital premises following veterinary standards.

Sales & Business Growth

  • Plan and implement sales strategies to increase revenue across services (consultations, vaccinations, surgeries, diagnostics, grooming, etc.)
  • Promote wellness plans and packages to increase repeat visits and preventive pet care.
  • Track sales performance, set monthly targets, and guide team to achieve them.
  • Build customer loyalty programs and ensure strong pet parent engagement.

Finance & Cost Management

  • Maintain knowledge of Profit & Loss account, help optimize operational costs and maximize profitability.
  • Monitor billing procedures, ensure transparency, and minimize revenue leakages.
  • Manage vendor coordination and cost negotiation for medical and non-medical supplies.
  • Validate daily cash reports, invoices, discounts, and payment collections.

Pet Care & Welfare (Must Be a Pet Lover)

  • Handle and comfort pets safely, with proper restraint techniques.
  • Oversee kennel management, food quality, and pet well-being during hospitalization.
  • Support rescue cases and promote responsible pet ownership.
  • Ensure adherence to animal welfare laws and hospital protocols.

Inventory & Pharmacy Management

  • Maintain optimal stock levels for veterinary medicines, consumables, pet food & retail items.
  • Ensure zero expiry and accurate stock audits.
  • Coordinate with suppliers and maintain GRN documentation.

Compliance & Documentation

  • Ensure accurate recording of medical and non-medical data in HIS (Hospital Information System).
  • Maintain licenses (biowaste, drug license, etc.) and regulatory compliance.
  • Support internal audits and implement corrective actions.

Marketing & Community Outreach

  • Partner with marketing team for local promotions, pet events, adoption camps, and vaccination drives.
  • Develop tie-ups with pet shops, breeders, and animal welfare communities.

Emergency & Crisis Handling

  • Respond to medical emergencies and critical situations with quick decision-making and coordination.
  • Ensure proper incident reporting and safety protocols for pets, staff & clients.
  • Skills & Personality Traits
  • Must be a pet lover with empathy and patience
  • Strong leadership, communication, and customer service skills
  • Knowledge of veterinary operations preferred
  • Proficiency in billing systems / MIS reports / basic finance
  • Ability to multitask and perform under pressure

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