showroom head

1 day ago

Bengaluru, Karnataka, India Manappuram Finance Full time

Job Title: Jewellery Showroom Head

Location: Karnataka

Reports To: National Sales Head

Job Summary

The Jewellery Showroom Head is responsible for the overall management, operations, sales performance, and customer experience of the showroom. This role ensures smooth day-to-day functioning, achievement of sales targets, staff supervision, inventory control, and maintaining brand standards while delivering exceptional customer service.

Key Responsibilities

Sales & Revenue Management

  • Drive showroom sales and achieve monthly and annual revenue targets
  • Develop and implement sales strategies, promotions, and customer engagement initiatives
  • Monitor sales performance, conversions, and average ticket size
  • Build and maintain strong relationships with high-value and repeat customers

Customer Experience

  • Ensure superior customer service and personalized buying experience
  • Handle customer complaints, escalations, and after-sales issues professionally
  • Maintain showroom ambiance, display standards, and visual merchandising

Team Leadership & HR Management

  • Lead, train, and motivate showroom staff including sales executives and support staff
  • Schedule staff shifts and ensure optimal manpower deployment
  • Conduct performance evaluations and recommend incentives or corrective actions
  • Foster a positive, ethical, and performance-driven work culture

Inventory & Operations

  • Oversee inventory management, stock accuracy, and reconciliation
  • Ensure proper handling of high-value jewellery and adherence to security protocols
  • Coordinate with back office for billing, certifications, and documentation
  • Manage daily cash, banking, and compliance with internal controls

Compliance & Risk Management

  • Ensure compliance with company policies, legal regulations, and hallmarking standards
  • Maintain records related to audits, insurance, and statutory requirements
  • Prevent shrinkage, pilferage, and operational risks

Reporting & Administration

  • Prepare daily, weekly, and monthly sales and operational reports
  • Analyze market trends, customer feedback, and competitor activity
  • Provide insights and recommendations to management for business growth

Qualifications & Skills

  • Bachelor's degree in Business, Retail Management, or related field (preferred)
  • 5–10 years of experience in jewellery retail, with at least 2–3 years in a leadership role
  • Strong knowledge of gold, diamond, gemstones, and jewellery valuation
  • Excellent leadership, communication, and negotiation skills
  • High integrity, attention to detail, and customer-centric approach

Key Competencies

  • Sales leadership & customer relationship management
  • Team building and motivation
  • Operational excellence & inventory control
  • Problem-solving and decision-making
  • Strong ethical standards

Work Environment

  • Full-time, showroom-based role
  • Require working on weekends, festivals, and peak sales periods

Job Types: Full-time, Permanent

Pay: ₹364, ₹1,669,779.99 per year

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Jewelry sales: 10 years (Required)

Language:

  • KANNADA (Required)
  • ENGLISH (Required)
  • HINDI (Required)
  • MALAYALAM (Required)

Work Location: In person

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