Supervisor, Client Services

Just Global: 

At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B. 

What you are accountable for:

The Senior Manager / Supervisor, Client Services is central to the day-to-day management of the client relationship, as well as the manager of commercial growth within a business unit / portfolio, working closely with the Director, Client Services to. Demonstrating strong business acumen, solid B2B Marketing, solution orientated and excellent communication skills.

What you are responsible for:

• Provide superior customer service whilst maximizing business opportunities, growth and efficiency.
• Understand client compensation structure and the implications of plan changes.
• Provide the client with regular status updates on project progress vs agreed KPIs.
• Mentor junior team members
• Work across all integrated service offerings to ensure that the teams are provided with a sufficient level of briefing for all work undertaken.
• Scope project briefs and work closely with the appropriate teammates to deliver integrated creative and media initiatives.
• Actively incorporate agency tools into client planning process and facilitate planning workshops as appropriate.
• Stay abreast of industry trends and share knowledge with the team.
• Work within the client services portfolio team to foster innovation, drive revenue, and deliver excellence for the client.
• Managing commercial success of clients by:
  • ensuring profitability
  • tackling issues that are leading to unprofitability.
  • managing resource/investment of time/effort according to potential return
  • managing and reporting accurate revenue figures
• Maintain accurate revenue projections for clients based upon ongoing and planned projects, client timelines, and budgets, reporting any variations in target to Portfolio leads
• Oversee the financial health of client projects, working with PMO to ensure campaigns are delivered with a healthy margin
• Report the profitability of each client to Portfolio leads, by analyzing revenue against project costs and making recommendations for improved efficiency
• Provide real-time client knowledge to enable the Portfolio leads to collaborate with the Growth and Finance teams to forecast new business opportunities to enable efficient scheduling of resources across departments and ultimately ensuring that these align with Just's financial goals.

What you'll bring [knowledge, skills, and/or experience]:

Skills:

• Active listening
• Challenge mediocrity
• Commercially astute
• Eye for detail
• Global vision
• Growth (sales) focused
• Organized
• People Management
• Presentation Skills
• Prioritizing
• Problem-solving
• Solutions oriented
• Stakeholder management
• Storytelling
• Upwards Management

Knowledge:

• Agency knowledge
• B2B Marketing – Client Knowledge
• B2B Marketing – Creative
• B2B Marketing – Industry
• B2B Marketing – Media Activation
• B2B Marketing – Media Planning
• B2B Marketing – Media Strategy
• B2B Marketing – Strategy
• B2B Marketing – Vendor landscape

Experience

• 5+ years of client management / sales experience within agencies and/or digital B2B marketing environment.
• Interest and experience in the technology sector
• 5+ years' experience working with creative studio environment, working with core insight, content and demand programs to serve B2B.
• 5+ years' experience in cross-channel integrated marketing programs, Including ABM and Media, with a primary focus of executing programs of activities that convert to sales opportunities.

What it means to work at Just Global… 

Being a Just teammate means working in alignment with our people first values… 

Cultivate Relationships 

• Build rapport first. 
• Put yourself in their shoes. 
• Assume positive intent. Give others the benefit of the doubt. 

Be One Team 

• Be the guardian of each other's reputation. 
• Have each other's back. Help each other out. 

Strive for Brilliance 

• Create work you can be proud of. 
• Remain open and curious. 
• Improve your work. Improve yourself. 

And in return you can expect… 

• You will be seen, heard, and included as a whole human being 
• Your contribution will be valued, rewarded, and recognized 
• You will develop deep and meaningful relationships that could last a lifetime 
• You will have leaders who are worth following 
• You will have the opportunity to develop yourself and your craft 
• You will have a meaningful chapter in your career path 

Global does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.