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Project Engineer

2 weeks ago

Gurgaon, Haryana, India Ciena Full time ₹ 5,00,000 - ₹ 10,00,000 per year
How You Will Contribute:Responsibilities:
  • Work with Project Management team in support of delivering route build project.
  • Create Detailed Network Designs in Visio using available tools.
  • Create Commissioning and Provisioning scripts for 6500, RLS and other Ciena products.
  • Validate sold designs with actual designs at different stages of the project.
  • Create and drive best practices.
  • Perform advanced provisioning and troubleshooting activities, and software upgrades on newly installed equipment.
  • Work remotely, with field technicians to ensure sites are turned up and tested
  • Work remotely with field personnel (Ciena partner, other customer vendor or customer Data Center employees) to troubleshoot issues preventing route turn up and test.
  • Run scripts to pull information needed for the Network Validation team to assess any system clean up items that need to be remotely corrected.
  • Work remotely, with field technicians, if necessary, to correct any system clean up items identified by the Network Validation process.
  • Remotely turn up a 1-hour BERT and run final scripts.
  • Work closely with the Ciena Project Management team and will provide them with technical advice as needed.
  • Resolve complex technical problems and will escalate issues to the next level of support when necessary.
  • Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates.
  • Responsible for the collection, validation, and submission of network test records.
The Must Haves:
  • Fundamental knowledge of various Ciena products, possess a strong technical aptitude, and have a desire to learn new products and technologies.
  • Advanced knowledge of one or more major Ciena product lines. (Ciena 6500, RLS product knowledge is essential.
  • Strong understanding and experience troubleshooting photonic layer, including EDFA and Raman amplification.
  • Knowledge of routers and L2/L3 networking is preferred.
  • Experience with Site Manager and network troubleshooting tools (onboard OTDR, TDS scripts, etc.) is essential.
  • Ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades.
  • Knowledge and experience to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers.
  • Work independently from a remote location, without direct supervision, collaborating as part of a team to meeting business objectives.
  • Must have excellent written and verbal communication skills.
  • Excellent Customer Service interaction skills
  • Ability to work in a collaborative environment
  • Technical Degree or bachelor's degree (CS,EE), or relevant equivalent work experience.
  • Min 7+ years working with field deployment team and service partners is desired.
  • Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support.
  • Previous network turn up and test support experience on Ciena products.
  • Ability to diagnose, troubleshoot and debug complex system level issues.
  • Excellent organizational, interpersonal skills and problem-solving skills.
  • Team player. Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences.
  • Experience in providing technical support; preferably through an equipment vendor.

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