
ServiceNow Functional Lead
7 days ago
Job Role: ServiceNow Functional Lead
Location: Pune
Exp:5+ Years
Note-Immediate joiner or notice period within 45 days will be preferred
Job Description:
Must-Have:
ServiceNow Consulting Lead is expected to position ServiceNow solutions by understanding customers business requirements. They will also lead assessment driven advisory activities focused on ServiceNow as a platform for transformation.
Responsibilities: -
- Lead workshops to understand customers business imperatives, technology landscape and transformation priorities
- Perform framework driven assessment to benchmark customer's maturity levels across specific domains & functions
- Map customer's business problems to ServiceNow solutions
- Present a PoV to customer on how TCS will leverage the platform to address their priorities
- Prepare business case for ServiceNow driven transformation
- Craft a solution roadmap aligned with customer's business and technology strategy
Skillset: -
- 5+ years of experience in ServiceNow
- Experience across ITSM, ITOM, HAM, SAM, SPM, Customer/Employee Experience, Operational excellence and Industry Solutions
- Experience in Advisory, Consulting, Sales and Solutions roles is preferred
- Experience in collaborating with multiple stakeholders from within the organization, customer as well as partner
- Experience leading large transformation programs is preferable.
Soft skills: -
- Good oral and written communication skills
- Good organizational and personal skills to communicate with business stakeholders
- Proactive, self-driven, motivated and results orientated
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
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