ServiceNow Functional Lead

6 days ago

Mumbai Pune, India Tata Consultancy Services Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Job Role: ServiceNow Functional Lead

Location: Pune

Exp:5+ Years

Note-Immediate joiner or notice period within 45 days will be preferred

Job Description:

Must-Have:

ServiceNow Consulting Lead is expected to position ServiceNow solutions by understanding customers business requirements. They will also lead assessment driven advisory activities focused on ServiceNow as a platform for transformation.

Responsibilities: -

  • Lead workshops to understand customers business imperatives, technology landscape and transformation priorities
  • Perform framework driven assessment to benchmark customer's maturity levels across specific domains & functions
  • Map customer's business problems to ServiceNow solutions
  • Present a PoV to customer on how TCS will leverage the platform to address their priorities
  • Prepare business case for ServiceNow driven transformation
  • Craft a solution roadmap aligned with customer's business and technology strategy

Skillset: -

  • 5+ years of experience in ServiceNow
  • Experience across ITSM, ITOM, HAM, SAM, SPM, Customer/Employee Experience, Operational excellence and Industry Solutions
  • Experience in Advisory, Consulting, Sales and Solutions roles is preferred
  • Experience in collaborating with multiple stakeholders from within the organization, customer as well as partner
  • Experience leading large transformation programs is preferable.

Soft skills: -

  • Good oral and written communication skills
  • Good organizational and personal skills to communicate with business stakeholders
  • Proactive, self-driven, motivated and results orientated
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

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