Manager, QA Automation

We are seeking a seasoned and strategic QA Engineering Leader to drive quality excellence across our software development lifecycle. This role will lead a high-performing team of manual and automation QA engineers, fostering a culture of accountability, innovation, and continuous improvement. The ideal candidate will bring deep technical expertise, strong leadership capabilities, and a passion for delivering scalable, high-quality software solutions.

Key Responsibilities:

Team Leadership & Strategy

• Provide technical leadership, mentoring and coaching to develop a team of QA Engineers (Manual & Automation) to ensure the delivery of high-quality software with the necessary coverage and timeliness in both manual and test automation coverage.
• Apply the QA Automation strategy wishes sustained continuous improvement, optimization, and overall quality.
• Drive hiring, onboarding, and professional development initiatives for all QA team members.
• Promote a culture of quality, accountability, and continuous improvement across teams with supporting metric-driven insights.
• Make timely and effective decisions to ensure the team continues to move forward while balancing current and future roadmap objectives.
• Support and manage change initiatives and develop strategies to support change in engineering processes and strategy.

Testing Excellence:

• Drive the development and maintenance of scalable test frameworks using the standard tools for both manual and test automation libraries.
• Oversee regression, functional, integration, and all testing types across varying architectures, platforms, and environments.

Collaboration and Planning

• Align and work closely with development, product, and DevOps teams to ensure all testing activities are embedded in the necessary stages of the SDLC.
• Drive planning with managed resource utilization and budget alignment, and execution in collaboration with the development teams to ensure the successful delivery and quality of the products.

Quality Governance & Reporting:

• Define and manage to key QA and Operational Metrics (e.g. test coverage, internal/external defect escape rate, productivity, delivery effectiveness, root cause analysis)
• Ensure test and release documentation, standards, and compliance are maintained and governed.

What You'll Need to Be Successful (Required Skills):

• 10+ years of experience in QA Automation, with at least 3 years in a leadership or managerial role leading large, complex projects, products, and cross-functional QA teams.
• Advanced test automation library coverage analysis, scalability, optimization, and maintenance experience.
• Proficient in the product development life cycle using various methodologies
• Excellent leadership, communication, and stakeholder management skills

Qualifications

• Education/ Certifications: Bachelor's degree in computer science or engineering.

Preferred Skills:

• Experience with Source Control & CI/CD pipelines, cloud-based testing, and DevOps practices
• Experience with test automation tools, frameworks, and scripting languages (e.g. Selenium, Playwright, JavaScript, HTML, Post Man, Rest-Assured, Swagger, JMeter)
• Understanding of cloud-based SaaS architectures with high availability and scalability using microservices and cloud-native application environments.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, which is provided at Netsmart's sole expense.