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Servicenow - Order management
2 weeks ago
Key Responsibilities:
- Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.
- Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
- Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
- Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
- Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
- Support UAT, defect fixing, and performance tuning for order management processes.
- Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
- Ensure compliance with coding standards, security guidelines, and ITSM best practices.
Required Skills:
- hands-on development experience in ServiceNow platform.
- Strong knowledge of ServiceNow Order Management for Telecom (OMT) module.
- Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage.
- Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
- Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
- Ability to write technical documentation, design documents, and deployment guides.
- Experience in working in Agile/DevOps environments.
Nice to Have:
- Exposure to CPQ (Configure Price Quote) processes in telecom.
- Experience with Performance Analytics, Virtual Agent, or other advanced ServiceNow capabilities.
