Servicenow - Order management

19 hours ago

Bengaluru Chennai Hyderabad, India Sonata Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.
  • Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
  • Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
  • Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
  • Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
  • Support UAT, defect fixing, and performance tuning for order management processes.
  • Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
  • Ensure compliance with coding standards, security guidelines, and ITSM best practices.

Required Skills:

  • hands-on development experience in ServiceNow platform.
  • Strong knowledge of ServiceNow Order Management for Telecom (OMT) module.
  • Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage.
  • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
  • Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
  • Ability to write technical documentation, design documents, and deployment guides.
  • Experience in working in Agile/DevOps environments.

Nice to Have:

  • Exposure to CPQ (Configure Price Quote) processes in telecom.
  • Experience with Performance Analytics, Virtual Agent, or other advanced ServiceNow capabilities.

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