Technical Process Engineer

2 days ago


Chennai, Tamil Nadu, India IBITS Technology Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role Overview: As a Technical Process Engineer in the IT Hardware & Networking industry located in Chennai, your primary responsibilities will include answering emails via the ticketing system, providing primary level solutions through telephone/email, troubleshooting server and network issues, preparing daily and monthly reports, monitoring the network and data center, responding to help desk application requests, tracking problems until resolution, coordinating with the team for escalations, monitoring e-mail for support inquiries, maintaining a log sheet of help desk activities, creating new processes, and adjusting workflows. Key Responsibilities: - Answering emails via the ticketing system - Providing primary level solutions through telephone/email - Troubleshooting server and network issues - Preparing daily and monthly reports - Monitoring the network and data center - Responding to help desk application requests - Tracking problems until resolution - Coordinating with the team for escalations - Monitoring e-mail for support inquiries - Maintaining a log sheet of help desk activities - Creating new processes and adjusting workflows Qualifications Required: - Technical knowledge in networking and hardware troubleshooting - CCNA certification - Knowledge of Linux and Windows Server - Excellent verbal and written communication skills - Ability to work in rotational shifts - Previous experience in helpdesk coordination or customer support would be advantageous.,


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