HR BPO

2 days ago

Greater Noida Navi Mumbai, India Cyfuture Full time ₹ 9,00,000 - ₹ 12,00,000 per year

HR ASSISTANT MANAGER/ Team Lead HR for Recruitment

Company Name: Cyfuture

Industry: IT Services and IT Consulting

Company Website:

Location: Mumbai

Experience: 4 years minimum in BPO


• BPO Bulk Hiring:

  • Oversee end-to-end bulk hiring processes for BPO roles(Telesales, CSE, Chat process)
  • Develop sourcing strategies and manage candidate pipelines for large-scale hiring.
  • Coordinate hiring drives, walk-ins, and virtual recruitment events.


• Onboarding:

  • Ensure smooth onboarding of new hires in high-volume contexts.
  • Conduct induction sessions for large batches of employees.
  • Monitor and address onboarding feedback for process improvement.


• Employee Relations & Grievance Management:

  • Act as the first point of contact for employee concerns in the BPO setup.
  • Manage grievances promptly, ensuring alignment with company policies.
  • Build rapport with employees to foster trust and a positive work environment.


• HR Operations:

  • Maintain accurate records for bulk hiring and onboarding activities in HRMS.
  • Conduct compliance audits and generate hiring and attrition reports.
  • Support payroll processes and address onboarding-related payroll queries.


• Employee Engagement:

  • Design and execute employee engagement initiatives for BPO employees.
  • Drive floor-level recognition programs to improve morale and retention.
  • Conduct regular feedback sessions to gauge employee satisfaction.


• Policy Implementation:

  • Develop and communicate HR policies specific to the BPO industry.
  • Train new hires on workplace expectations and professional behavior.

Requirements:


• Experience:

  • 3.5-6 years in HR with a focus on BPO bulk hiring, onboarding, and employee relations.


• Skills:

  • Expertise in high-volume hiring strategies and recruitment tools.
  • Strong interpersonal and communication skills.
  • Proficiency in HRMS, employee management tools, and MS Office.


• Personality:

  • High-energy, approachable, and able to manage a fast-paced work environment.
  • Strong problem-solving and relationship-building skills.

What we offer:

  • A unique opportunity to join a collaborative work environment in a hyper-growth context
  • The chance to grow your professional and technical skills, with real room for career progression
  • A modern office in a central location in Noida & Navi Mumbai.
  • An employee-friendly compensation structure that includes tax-saving components, where the employee can save tax
  • Employee Engagement, Festival & Birthday celebrations, team outings

APPLY:

If you could see yourself in this role and are keen to be part of our organisation, we look forward to hearing from you. Please send your resume to or connect at

The TA team will share the timeline and details of the hiring process during the first call.

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