Quality Specialist

15 hours ago

Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year
DESCRIPTION

The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.

This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.

Key job responsibilities

  • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
  • Investigate images/videos and provide recommended actions in accordance with SOPs.
  • Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
  • Identify patterns emerging from audits and contribute to process/program improvements.
  • Provide timely responses to stakeholders on related tasks as per SOP and SLA.
  • Systematically escalate problems to relevant owners/teams according to processes.
  • Maintain records of day-to-day work by updating trackers or workflow tools.
  • Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
  • Understand performance metrics and leverage them to drive business goals.
  • Work in a collaborative environment and contribute to the growth of the respective team/program.
  • Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
  • Be flexible to work on multiple programs as per business requirements.
  • Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
  • Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).
  • WFO - This is a work from office role and candidates are expected to work from office from their assigned job location for number of days as decided by company/business policy.
BASIC QUALIFICATIONS
  • Bachelor's degree.
  • Fluency in Japanese.
  • Required minimum JLPT N3 certification.
  • Previous work experience preferred.
  • Good communication skills - should be able to facilitate flow of translated information (Japanese to English and vice-versa) between teams internal/external
  • Proficiency in Excel (pivot tables, VLOOKUP)
PREFERRED QUALIFICATIONS
  • Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
  • Identify and uncover areas of opportunity and highlight the same to managers.
  • Collaborate with intra-space multiple resources as per need and carry out basic analyses to help ensure efficiency and effectiveness of programs.
  • Do root-cause analyses (when needed) within the space subject to availability of data.
  • Logistics background and lean/six sigma training is a plus
  • Basics in SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Quality Assurance Specialist

    16 hours ago

    Hyderabad, Telangana, India OrbitCode Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Title: Quality Assurance SpecialistReports to: Quality Assurance ManagerLocation: HyderabadJob Type: Full-timeAbout Us:Orbit Code Innovation Pvt.Ltd is a IT company specializing in Software Development:"Specializing in custom software development, mobile app development, and web application development for businesses across various industries.""Developing...

  • Quality Specialist

    1 week ago

    Hyderabad, Telangana, India Uber Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About the RoleWe are looking for a QA Specialist to join the Service Quality Team to contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review.This role is responsible for identifying gaps in support responses and earner, consumer & merchant experience. How? By...

  • Quality Assurance Specialist

    3 weeks ago

    Hyderabad, Telangana, India Earthful Full time

    About Earthful Earthful i s an FMCG company focused in the health and wellness space. The founders ( and are graduates from IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, ITC. Earthful is an early stage startup and hence the candidate will have the opportunity to...

  • Quality Assurance Specialist

    3 weeks ago

    Hyderabad, Telangana, India Earthful Full time

    About Earthful Earthful i s an FMCG company focused in the health and wellness space. The founders (Sudha Gogineni and Veda Gogineni ) are graduates from IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, ITC. Earthful is an early stage startup and hence the candidate...

  • Quality Specialist

    4 days ago

    Hyderabad, Telangana, India Bank Of America Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Quality Specialist II A - GBS IND - R Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving...

  • Specialist – Quality Operations

    3 weeks ago

    Hyderabad, Telangana, India Novartis Full time

    Summary Provide quality services in compliance with cGMP requirements and Novartis Quality Management System as defined and agreed between QOP and business partners Manage Quality aspects projects within area of responsibility Specialist - Quality OperationsLocation - HyderabadAbout the Role Provide quality services in compliance with cGMP requirements...

  • Quality Specialist

    15 hours ago

    Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    The Last Mile Analytics & Quality Team is seeking a Transportation Quality Specialist who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and...

  • Specialist - Quality Assurance

    3 weeks ago

    Hyderabad, Telangana, India Amgen Full time

    Join Amgens Mission of Serving PatientsAt Amgen, if you feel like youre part of something bigger, its because you are. Our shared mission to serve patients living with serious illnessesdrives all that we do.Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas...

  • Learning & Quality Specialist

    2 days ago

    Hyderabad, Telangana, India Marcus Evans Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Join the Legacy of Innovation: Marcus Evans Group is a global leader in delivering high-impact business events, strategic conferences, and bespoke business intelligence solutions designed to drive success across industries. With a rich history of over 40 years, we specialize in connecting senior executives with innovative ideas and influential networks that...

  • Hiring For Quality Manager

    2 days ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and Responsibilities:Provide regular reports to senior management on quality assurance performance, including trends, issues, and recommended corrective actions.Manage a team of quality leads, quality assurance specialists, providing coaching, guidance, and performance feedback.Stay up to date on industry trends, best practices, and regulatory changes...