GS - D365 FO Finance & SCM & Manufacturing Support Consultants - Hybrid

1 week ago

Hyderabad, Telangana, India HSO Full time US$ 90,000 - US$ 1,20,000 per year

We are seeking experienced Functional Support Consultants in Finance, SCM (Supply Chain Management), and Manufacturing modules of Microsoft Dynamics 365 Finance & Operations. The selected candidates will work in our Managed Services team, providing L2/L3 application support, resolving functional issues, and ensuring smooth system operations for our global clients.

Key Responsibilities
  • Provide L2/L3 functional support for assigned D365 F&O modules – Finance, SCM, and/or Manufacturing.
  • Manage and resolve incidents, service requests, and minor enhancements within agreed SLAs.
  • Perform root cause analysis for recurring issues and recommend preventive measures.
  • Collaborate with end users, business stakeholders, and technical teams to troubleshoot and resolve functional problems.
  • Configure and update module-specific settings as per support requirements.
  • Document business requirements for change requests and liaise with development teams for customization.
  • Conduct system testing (unit, regression, and UAT) for fixes and enhancements.
  • Ensure all activities are recorded in the ticketing system as per HSO standards.
  • Support deployment activities and provide post-deployment assistance.
  • Deliver end-user training and knowledge transfer sessions when needed.
Required Skills & Experience

For Finance Support Consultants:

  • 5–8 years' experience in D365 F&O / AX Finance modules (GL, AP, AR, Bank, Fixed Assets, Budgeting, Project Accounting, Expense Management).
  • Strong finance domain knowledge; professional qualifications (CA/ICWA/CPA) are an advantage.

For SCM Support Consultants:

  • 5–8 years' experience in D365 F&O / AX SCM modules (Procurement & Sourcing, Inventory Management, Sales Order Processing, Warehouse Management, Master Planning).
  • Understanding of end-to-end supply chain processes.

For Manufacturing Support Consultants:

  • 5–8 years' experience in D365 F&O / AX Manufacturing modules (Production Control, BOM, Routes, Shop Floor Control, Resource Scheduling).
  • Good grasp of manufacturing operations and planning processes.

Common Skills:

  • Experience in Managed Services / Application Support environments.
  • Knowledge of ITIL processes and experience with ticketing tools.
  • Strong problem-solving, analytical, and communication skills.
  • Microsoft Dynamics 365 F&O certifications preferred.
Education
  • Bachelor's degree in Commerce, Finance, Engineering, Supply Chain, or related field.
  • Domain-specific certifications or professional qualifications are a plus.
Work Mode & Schedule
  • Hybrid – Hyderabad office (3 days onsite, 2 days remote).
  • Regular working hours with flexibility for extended support during high-priority incidents or deployments.
Why Join HSO?
  • Be part of a globally recognized Microsoft partner.
  • Work in a collaborative environment with exposure to international projects.
  • Opportunities for continuous learning and certification.
  • Competitive compensation and benefits package.

Benefits:

·       Health Insurance

·       Food Coupons

·       Gym and Telephone/Internet bill Reimbursement

·       Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years)

·       PF

·       NPS (Optional)

·       HSO Perks

·       Great Work Culture

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