Servicenow Lead

4 days ago

Gurugram Hyderabad, India GSPANN Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title: Lead- ServiceNow Developer

Location: Hyderabad/ Gurugram

Experience Level: 8+ years

Employment Type: Full-time

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Developer to join our ITSM team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.

Key Responsibilities:

  • Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes.
  • Develop and maintain custom applications, workflows, and integrations within ServiceNow.
  • Collaborate with process consultants to align platform capabilities with ITIL best practices.
  • Manage and optimize the CMDB, ensuring data integrity and alignment with configuration management processes.
  • Lead technical discussions and provide guidance to L2/L3 support teams.
  • Work closely with project managers to support ServiceNow-related project deliverables.
  • Perform impact analysis and implement changes following change management protocols.
  • Monitor platform performance and implement proactive measures to ensure high availability.
  • Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:

  • Proven experience in ServiceNow development and administration (minimum 5 years).
  • Strong understanding of ITSM and ITIL frameworks.
  • Hands-on experience with CMDB design, implementation, and maintenance.
  • Experience in process consulting and aligning technical solutions with business processes.
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and stakeholder management abilities.
  • ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

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