Servicenow Lead

2 weeks ago

Gurugram Hyderabad, India GSPANN Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title: Lead- ServiceNow Developer

Location: Hyderabad/ Gurugram

Experience Level: 8+ years

Employment Type: Full-time

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Developer to join our ITSM team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.

Key Responsibilities:

  • Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes.
  • Develop and maintain custom applications, workflows, and integrations within ServiceNow.
  • Collaborate with process consultants to align platform capabilities with ITIL best practices.
  • Manage and optimize the CMDB, ensuring data integrity and alignment with configuration management processes.
  • Lead technical discussions and provide guidance to L2/L3 support teams.
  • Work closely with project managers to support ServiceNow-related project deliverables.
  • Perform impact analysis and implement changes following change management protocols.
  • Monitor platform performance and implement proactive measures to ensure high availability.
  • Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills & Qualifications:

  • Proven experience in ServiceNow development and administration (minimum 5 years).
  • Strong understanding of ITSM and ITIL frameworks.
  • Hands-on experience with CMDB design, implementation, and maintenance.
  • Experience in process consulting and aligning technical solutions with business processes.
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and stakeholder management abilities.
  • ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

  • ServiceNow - Manager - Sales - TMT

    4 weeks ago

    Gurugram, India ServiceNow Full time

    Description:Company Description:It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent...

  • Senior ServiceNow Developer

    4 weeks ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:   We’re looking for a passionate storyteller and a strong problem-solver to help customers unlock the power of ServiceNow’s  App Engine, and Workflow Data Fabric (WDF) & AI. As part of the DemoHub team, you’ll collaborate with product teams, Solution Consultants to create outcome-driven demonstrations...

  • ServiceNow - Technical Consultant - IT Asset Management

    4 weeks ago

    Hyderabad, India ServiceNow Full time

    Description :It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...

  • Senior ServiceNow Developer, ITAM

    5 days ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWe are seeking a Full Stack ServiceNow Developer  with strong expertise in ITAM (SAM, HAM, SaaS Management)  to build and optimize asset management solutions on the ServiceNow platform. This role focuses on automating ITAM workflows, improving asset visibility, and driving license compliance and cost optimization. What you get to do in...

  • ServiceNow - Senior Director - Strategic Customer Engagements - APAC

    4 weeks ago

    Gurugram, India ServiceNow Full time

    Company Description:- It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.- Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.- Our intelligent cloud-based...

  • Servicenow Developer, Application Security

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...

  • ServiceNow - Staff Inbound Product Manager

    3 weeks ago

    Hyderabad, India ServiceNow Full time

    Description:It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...

  • ServiceNow - Director - Software Engineering Management

    4 weeks ago

    Hyderabad, India ServiceNow Full time

    Description:It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...

  • Full Stack ServiceNow ITSM Developer

    4 weeks ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWe are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management solutions. This role involves designing, developing and automating ITSM workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on...

  • Staff Servicenow Solution Architect

    4 days ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...