Senior Technical Program Manager, DevSecOps

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team

Product Security is shifting-everywhere and enabling ServiceNow engineers to build-in security throughout the SSDL. The DevSecOps team builds, integrates, and scales security services to help ServiceNow simplify security activities for thousands of internal customers.

The Role:

As a Technical Program Manager, you will lead the articulation of the "what" and "why" for security tooling services, integrations, and automations. You'll actively engage with business users and technical leadership across ServiceNow to understand, define, and prioritize service requirements and use cases for the DevSecOps team. In addition, you'll be responsible for managing the team's backlog and ruthlessly prioritizing work to keep the team focused on its OKRs.

Responsibilities:

• Drive numerous project deliverables that support the DevSecOps program, including functional, non-functional specifications, data visualization, solution design, process diagram, acceptance criteria, automated test scripts and other project artifacts.
• Build feedback loops with our customers in AppSec, Champions, IT, Product development and Developer Productivity. Communicate regularly with our internal customers to ensure rapid and effective feedback into the team's progress and decisions.
• Committed to delivering products that not only satisfy user requirements, but also excites them. Going above and beyond to anticipate internal customer needs and delivering the best user experience possible when using our services, integrations and automations.
• Clarify acceptance criteria, articulate customer desires, and validate that the "definition of done" for each iteration or sprint in the release cycle meets the needs of our customers.
• Lead OKR planning, milestone reviews and retrospectives for the team.
• Provide functional leadership for technology enhancements, upgrades, new tooling deployment and work successfully as a liaison with various internal customers partners.
• Partner with AppSec, Champions, IT, Product development and Developer Productivity organization to provide training, support, and technical assistance to end users.
• Participate within an Agile scrum team, write, enhance, research user stories and be responsible as business lead and central subject matter expert.
  • Ensure there are sufficient stories groomed and "ready to work" for a minimum of 2 sprints in advance
  • Keep the backlog realistic, visible, transparent, and clear to all, and shows what the DevSecOps team will work on next
  • Ensuring the team understands items in the Product Backlog to the level needed
• Streamline work process to improve efficiency and consistency.

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5 years' experience as a TPM or Scrum Product Owner providing DevSecOps services and integrations.
• 2 years' experience leading OKR planning, reviews and retrospectives with teams.
• Excellent organizational skills, solid attention to detail and proven project management skills.
• Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions.
• Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas.
• Excellent teamwork, interpersonal and communication skills with demonstrated ability to partner with teams across the company.
• Ability to develop and propose potential solutions and plans for next steps, exhibiting confidence in anticipating obstacles and the consequences of decisions to drive projects forward.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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