Operations Intern

Job Title:

Sales Operations Intern

Location:

Vashi, Navi Mumbai (On-site)

Duration:

6 Months (Full-time opportunity based on performance)

Start Date:

Immediate

Note
: This is a pure operations-focused role — you will not be taking up any sales or cold-calling activities. Your work will strictly focus on quality, processes, and sales enablement.

About Grexa AI

Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products - this is your calling.

Why This Role Matters

If you're curious about how a high-performing sales team operates and want to be at the heart of its success, this is your opportunity. As a Sales Operations Intern, you'll act as both the quality guardian and the process enabler, making sure calls, meetings, CRM updates, and workflows are all running like clockwork. Your work will directly impact the efficiency and results of our Business Development (BD) team.

Role Overview

We are looking for a proactive and detail-oriented Sales Operations Intern who will serve as the link between our BD team and sales leadership. This role combines quality assurance with sales process management, auditing calls, and CRM usage, ensuring adherence to pitch flow and protocols, and supporting the operational tasks that keep our sales engine running.

You'll not only review and provide feedback on calls but also help streamline reporting, track KPIs, and ensure all sales activities are documented accurately for leadership insights.

Key Responsibilities

1.Quality & Feedback:

• Monitor and audit sales calls and virtual meetings to ensure pitch flow, effective objection handling, and professional demeanor.
• Evaluate calls against quality scorecards and share structured feedback with BD reps.
• Identify skill gaps and process deviations for follow-up with the Sales Manager and Training Lead.

2.Sales Operations Support:

• Review CRM entries for accuracy, completeness, and timely updates.
• Track sales activity metrics (calls made, meetings booked, conversion rates) and update performance dashboards.
• Assist in preparing weekly and monthly reports for leadership.
• Support the implementation of process improvements in the sales workflow.
• Maintain structured documentation for training and quality reference.

What We're Looking For

• Strong listening and analytical skills with a fair, unbiased approach to evaluation.
• Good verbal and written communication to provide actionable feedback.
• Comfort with Excel/Google Sheets; basic CRM knowledge is a plus.
• Detail-oriented and highly organized with a knack for process improvement.
• Eagerness to learn both sales quality and operational management.

Why Join Grexa AI?

• Work with proven founders and operators
• Learn by doing, in an environment that rewards hustle, curiosity, and impact
• Be part of the 0→1 journey where your work actually moves the needle
• Have access to some of the most critical and strategic conversations inside a high-growth startup
• Office based in Vashi, with a close-knit, no-politics, high-performance culture