Assistant Manager

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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How will you do it?

As a Quality Assurance Analyst II in the Collections department, you will be responsible for ensuring the quality and compliance of collections processes. You will work closely with collections teams to identify and resolve issues and contribute to the continuous improvement of our QA processes.

What You Will Do:

As a Quality Assurance Analyst II for the Collections department, your primary responsibilities will include:

• Ensuring Compliance: Conduct audits and reviews to ensure collections processes comply with regulatory requirements and company policies.
• Identifying and Documenting Defects: Track and document any defects or inconsistencies found during auditing.
• Collaborating with Teams: Work closely with collections leaders to understand requirements, calibrate, and provide feedback.
• Data Analysis: Provide data analysis of audit findings.

How You Will Do It:

• Defect Tracking: Document and track defects found during audits.
• Compliance Audits: Regularly review collections processes to ensure they meet regulatory standards. This involves conducting internal audits and preparing compliance reports.
• Calibration Meetings: Lead calibration meetings with collections leaders, to discuss requirements, align quality standards, provide feedback, and ensure consistency in collections processes.

• Continuous Improvement: Stay updated with industry best practices and emerging trends in collections and QA. Contribute to the development and improvement of QA methodologies and processes.

• Experience: 2- 3 years of experience in quality assurance, preferably in collections or financial services.

• Education: Bachelor's degree in business, Finance, or a related field.
• Skills:
• Strong analytical and problem-solving skills to identify and resolve issues effectively.
• Excellent attention to detail to ensure thorough auditing and compliance.
• Strong communication and teamwork abilities to collaborate effectively with various teams.
• Intermediate to advanced skills in Microsoft Apps: Excel, Word and Outlook.
• Fluent in English for Business: Ability to communicate effectively in English for business purposes.
• Certifications: Relevant certifications in quality assurance or collections are preferred.
• Working experience within a shared services environment supporting India region is mandatory

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.