Recovery Operations Specialist

2 weeks ago

Pune, Maharashtra, India SPS COMMERCE Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Who We AreCarbon6, now proudly part of SPS Commerce, is transforming the future of ecommerce. Our mission is to simplify success for online sellers by removing barriers and building an ecosystem of tools, resources, and community. Developed by expert sellers, entrepreneurs, and marketplace veterans, our solutions support businesses at every stage of their journey — from launch to global scale. In early 2025, Carbon6 was acquired by SPS Commerce, the industry's leading provider of cloud-based supply chain management solutions. This milestone marked a powerful evolution of our vision. Together, we're integrating Carbon6's ecommerce platform with SPS's vast retail network to help sellers grow more efficiently, profitably, and intelligently. As a global team across North America, Europe, and Asia, we thrive on innovation, collaboration, and continuous improvement. Whether you're building new technologies, supporting sellers, or scaling operations, you'll join a community that's shaping the future of retail and ecommerce — together. 
The Opportunity (Note: Must Work in Eastern Time Zone Hours)We are seeking an experienced Recovery Operations Specialist with a strategic vision to spearhead a key business area. This role is an exceptional opportunity for those who thrive on shaping and driving business success through innovative operational strategies. Join us in a role where your expertise and strategic insights will not only be valued but will be pivotal in driving our business forward. This position offers a unique opportunity to make a significant impact in a dynamic and evolving industry.
Your Impact
  • Problem Solving: Yes, it can get intense You will collaborate with the recovery operations team everyday to remove roadblocks in the service delivery processes. You will use a blend of strategic insights and process knowledge to solve complex operational and automation issues; focusing on delivering top-tier performance and innovation in all aspects of the business.
  • Customer Account Management: Our customers stick with us because we ALWAYS stick with them. You will be a catalyst in this customer obsessed environment. You will lead conversations with Amazon/ clients to lay out complex data, drive negotiations, drive issue resolutions and education. Collaborate with the customer success team to enhance client engagement, identifying opportunities to maximize service delivery and client satisfaction.
  • Process Innovation Expert: Your role will involve transforming our operational processes holistically. You will leverage your analytical skills and creative thinking to develop agile short-term solutions that evolve into cutting-edge, long-term innovations.
  • Domain Expert: You have deep expertise in your sub-domain and serve as a knowledge resource across the company. You are in a constant state of learning and unlearning—acquiring insights on Amazon policies, supply chain practices, deductions, and more—and translating that knowledge into simplified, actionable resources for internal teams and customers.
  • Operational Excellence Advocate: You will champion efficiency and excellence by driving continuous improvements across operations. Your responsibility includes refining and optimizing processes to consistently raise the bar on productivity and deliver exceptional results—embedding a mindset of ongoing 1% improvements.
  • Research & Development: As a domain expert, you will apply your knowledge of the process and a high degree of judgment to drive product discovery with the tech teams and build internal tooling solutions. You will also own detailed research for your portfolio of clients, providing insights and recommendations on an ongoing basis.
Your Qualifications
  • Operational Mindset: Exceptional track record in complex operations management and defining processes. You have an eye for detail and always raise the bar when it comes to time management and organizational skills, ensuring priorities are managed effectively.
  • Exemplary Communication Skills: Articulate and effective communicator, capable of translating complex ideas into clear, impactful narratives. Abundant track record of stakeholder/ customer facing engagement and ability to build customer trust.
  • Deep Dive: Excel at navigating complexity with precision—combing through vast datasets to identify patterns, anomalies, and trends that others may overlook. Demonstrate strong command of secondary research, skillfully piecing together fragmented information from multiple sources to produce clear, insightful business insights.
  • Agile & Adaptable: Comfortable with discomfort and change. Adapt seamlessly to evolving business landscapes, demonstrating resilience and composure in dynamic environments. Lead with a solution-oriented mindset—driving outcomes proactively rather than waiting for direction.
  • Innovative Problem Solver: Adept at identifying and resolving challenges efficiently and effectively, maintaining seamless operations. Your insight into market trends and customer needs informs our product development, driving innovation and future growth.
  • Systems Thinking: Aptitude for compartmentalizing concepts and ability to break them down into specifics for tech team members to understand and see how your systems work. Skilled in making informed decisions that align with long-term business objectives and account for system impacts.
  • Amazon Vendor Central Savvy (preferred): Profound expertise in POR, inbound and inventory policies, Amazon Vendor Central and use of the platform to drive strategic initiatives and business growth. Familiarity with AVS, RBS, SPS or SWAT is an added benefit.

  • Loan Recovery Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeLoanRecovery Full time

    Our organization seeks a highly skilled Loan Recovery Specialist to join our team.This individual will be responsible for handling inbound and outbound calls related to loan recovery, ensuring prompt communication with customers and maintaining professionalism throughout interactions.Effective follow-up on pending loan payments is crucial, requiring the...

  • Recovery Operations Specialist

    2 weeks ago

    Pune, Maharashtra, India Carbon6 Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DescriptionWho We AreCarbon6 , now proudly part of SPS Commerce , is transforming the future of ecommerce. Our mission is to simplify success for online sellers by removing barriers and building an ecosystem of tools, resources, and community. Developed by expert sellers, entrepreneurs, and marketplace veterans, our solutions support businesses at every...

  • Credit Recovery Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCollection Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Credit Recovery SpecialistOur team is looking for a self-driven and competent professional to handle collections, facilitate our collection process, and maintain excellent customer service.Key Responsibilities:Facilitate our collection process, contact clients for the collection of outstanding payments, and drive collection activities to achieve...

  • Senior Service Recovery Manager

    2 weeks ago

    Pune, Maharashtra, India beBeeService Full time US$ 90,000 - US$ 1,20,000

    Job Title: Senior Service Recovery ManagerAbout the Role:We are seeking an experienced Senior Service Recovery Manager to join our team. As a key member of our operations environment, you will be responsible for ensuring that all service level agreements are met.Key Responsibilities:Incident Management: Act as the focal point for incident review and...

  • IT Disaster Recovery Manager

    2 weeks ago

    Pune, Maharashtra, India beBeeDisasterRecovery Full time US$ 1,54,489 - US$ 1,98,119

    Job DescriptionThe ideal candidate will have expertise in developing and implementing automated disaster recovery frameworks to improve failover and recovery speed. They should be able to integrate automation into disaster recovery runbooks, testing, and execution to minimize manual intervention.Responsibilities include optimizing recovery time objectives...

  • Banking Debt Recovery Manager

    2 weeks ago

    Pune, Maharashtra, India beBeeCollection Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Banking Collection Process SpecialistThe role of a Banking Collection Process Specialist involves handling customer interactions and debt recovery activities with a focus on maintaining a positive customer experience while ensuring compliance with banking regulations.Key Responsibilities:Manage communication with customers regarding overdue...

  • Credit Recovery Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCollection Full time ₹ 15,00,000 - ₹ 28,00,000

    Credit Recovery Specialist RoleTo drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.Key Responsibilities:Negotiate payment schedules that suit the customer's current financial situation...

  • Loan Recovery Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCollection Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Opportunity:We are seeking a seasoned professional to oversee collections for personal and business loans. The ideal candidate will have over 3 years of experience, strong leadership skills, and a proven ability to manage collections across various buckets while leading a team effectively.Key Responsibilities:Manage the collections process for personal...

  • Debt Recovery Expert

    2 weeks ago

    Pune, Maharashtra, India beBeeEmiRecovery Full time

    EMI Recovery SpecialistThis role requires a skilled professional to manage accounts with outstanding EMIs, negotiate repayment terms and schedules, and ensure timely payments. Key responsibilities include:Contacting customers via outbound calls to remind them of overdue EMIs and discussing payment options.Managing accounts with outstanding EMIs and...

  • Database Administrator Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeDatabase Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Oracle Database SpecialistOracle Database Specialists are in high demand, and this role is perfect for those with a passion for database administration.We are seeking an experienced Oracle DBA to join our team. As a key member of our team, you will be responsible for the administration, maintenance, and optimization of Oracle databases and...