Team Leader Operations
2 days ago
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and leadership.
Roles and Responsibility
- Manage and supervise a team of customer support representatives to ensure excellent customer service.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and provide insights to enhance the overall customer experience.
- Collaborate with other teams to resolve complex customer issues and improve operations.
- Train and coach team members to improve their skills and performance.
- Monitor and report on key performance indicators to identify areas for improvement.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and technology is an asset.
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