Analyst

5 days ago

Gurgaon, Haryana, India UnitedLex Full time ₹ 8,00,000 - ₹ 10,00,000 per year

Key Responsibilities:

•    Provide first- and second-level support for eDiscovery tools, primarily Relativity.

•    Monitor and troubleshoot application issues and escalate when necessary.

•    Run and optimize SQL queries for reporting, data validation, and troubleshooting.

•    Collaborate with legal teams, project managers, and IT teams to ensure seamless operations.

•    Maintain incident logs, resolutions, and documentation of support procedures.

•    Assist in testing, deployment, and upgrades of the eDiscovery platform.

•    Perform regular health checks and ensure system availability and performance.

•    Participate in rotational shifts, including weekends and holidays as required.

Required Skills and Qualifications:

•    1+ year of experience in application support, preferably in legal or eDiscovery domain.

•    Working knowledge of Relativity or similar eDiscovery platforms (e.g., Nuix, Reveal, Everlaw).

•    Proficient in SQL – ability to write, read, and troubleshoot queries.

•    Basic understanding of data structures, file formats, and processing workflows.

•    Strong analytical, problem-solving, and communication skills.

•    Willingness to work in rotational shifts and under pressure in time-sensitive environments.

Preferred Qualifications:

•    Bachelor's degree in Computer Science, Information Technology, or related field 

•    Experience with ticketing systems like ServiceNow, JIRA, or similar.

•    Exposure to scripting (PowerShell, Python) is a plus.

•    Understanding of legal/litigation processes and EDRM workflow is an added advantage.

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