
IT & Digital Transformation Specialist
7 days ago
About the Role
We are looking for a highly skilled and versatile
IT & Digital Transformation Specialist
to join our resort team. This role is perfect for someone who thrives at the intersection of technology, digital marketing, and hospitality. You will be responsible for building and maintaining our digital ecosystem—from designing and managing our resort website, handling integrations, to driving guest engagement through AI and digital channels.
Key Responsibilities
- Website & Digital Infrastructure
- Design, develop, and maintain the resort website with seamless user experience.
- Implement and manage secure
payment gateway integrations
. - Connect and integrate our
PMS (Property Management System)
with the payment gateway and WhatsApp Business. - Develop and manage an
AI chatbot
on WhatsApp to handle guest queries and generate leads. - Digital Engagement & Marketing
- Manage WhatsApp marketing campaigns and guest engagement strategies.
- Write and publish
weekly blogs
on hospitality, travel, and lifestyle to keep our online presence active. - Assist with digital promotions, online campaigns, and content updates.
- IT Systems & Maintenance
- Ensure smooth functioning of the resort's
WiFi systems and IT infrastructure
. - Provide IT support for day-to-day operations and troubleshoot technical issues.
- Implement digital solutions to streamline guest experience and internal processes.
Who We're Looking For
- A
tech-savvy problem solver
with a strong background in IT, digital systems, and integrations. - Knowledge of
web design, APIs, and payment gateway integrations
is essential. - Experience with
WhatsApp Business API, chatbots, and automation tools
. - Familiarity with
digital marketing tools, blogging, and SEO
. - Understanding of
hospitality PMS systems
is a big plus. - Excellent communication skills, creative mindset, and ability to adapt quickly.
- Someone who is
proactive, self-driven, and eager to bring innovation into hospitality.
Qualifications
- Bachelor's degree in
IT, Computer Science, Digital Marketing, or related field
. - 2–4 years of relevant experience in IT/digital transformation (hospitality experience preferred).
- Strong skills in
web development, WordPress/Shopify/Wix
, or similar CMS. - Knowledge of
API integrations, cloud systems, and networking basics
.
Why Join Us?
- Opportunity to
transform hospitality through technology
. - Be part of a creative and growth-driven environment.
- Work at a resort where innovation meets nature and hospitality.
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