Support Associate

1 week ago


Bengaluru South Karnataka, India JoulestoWatts Business Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

  • Premium Gaming Support

Strong process & Technical knowledge required in PC Hardware and Software, Troubleshooting skills and methodologies

Game Enthusiast; comfortable with video games and gaming culture - familiar with popular game genres, including first or third person shooters, RPGs (role playing games), TBG (turn based games) puzzle, fighting, action/adventure, racing, sports, etc. 

Playing skills and knowledge of different platforms and games

Knowledge on Gaming consoles (PlayStation, XBOX, Wii )and PC Gaming

Good knowledge on Core Clock, GDDR5, CUDA cores, GPU, Multi GPU connection, VRAM, Boost clock, Thermal throttling, BENCHMARK, etc..

Love & passion for PC games. 

Knowledge of game engine and game development is preferred

Job Functions

Comfortable in multi-channel technical support ; responding to social media, chat, and phone support within established response times and quality control expectations

Assist gamers with a variety of issues including basic to advanced technical computer troubleshooting (validating system requirements ….to BIOS, Sound, Open GL and DirectX updates)

Engage gamers in a high quality, fun and empathetic 1:1 discussion

Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience

Ability to work in a 24/7 environment including schedule flexibility

Proactively assist customers to avoid or reduce problem occurrence

Requirements:

Strong
Knowledge on Gaming consoles (PlayStation, XBOX, Wii )and PC Gaming

Willingness to join within 15 days

How to Apply:

  • Send your resume to


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