Executive - CSD

Role & responsibilities

Customer Service & Communication

• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Coordinate with production, logistics, and sales teams to ensure timely order fulfillment.
• Process customer orders, track shipments, and update customers on delivery status.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Support resolution of product-related issues in coordination with quality and technical teams.
• Prepare and share regular reports on customer service metrics and order status.
• Ensure compliance with company policies and service standards.

Order & Inventory Management

• Process customer orders and coordinate with production and logistics teams.
• Monitor inventory levels to ensure product availability and timely dispatch.
• Flag low stock situations and coordinate replenishment with SCM team.

Demand Coordination

• Collaborate with sales and planning teams to understand demand forecasts.
• Align customer orders with production schedules and supply plans.
• Support demand analysis and reporting for key accounts.

Documentation & Reporting

• Maintain accurate records of orders, customer interactions, and inventory movements.
• Generate reports on order status, inventory levels, and customer service metrics.
• Ensure compliance with company policies and procedures.

Preferred candidate profile

• Graduate in any discipline or BE/BTech
• 49 years of experience in customer service, Support, Order Management preferably in a manufacturing or industrial setup
• Experience with order management and customer coordination