Operations Manager

9 hours ago

Ahmedabad Surat, India Snowman Logistics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities :- To lead the Branch in improving overall Business operations & Revenues by setting the Standards in Stake Holders Satisfaction & continuously bettering the processes

Main responsibilities

Sales

  • Business development and Sales from existing clients

  • Addition of new clients

  • Warehouse utilization as per budgets

  • MIS (closely monitor the market / client as well as competitors and update)

  • Explore new revenue streams from existing customers VAS/CA

Operational excellence

  • Ensure no WET (Waste, Error, Theft) - deploy process and system to keep watch on this.

  • 100% stock reconciliation (at least) once a month. Obtain customer sign off confirming no shrinkage. Publish report to Finance.

  • Ensure timely information on insurance claims is communicated to HO through proper channel.

  • Ensure internal audit reports are reviewed, commented upon & necessary corrective actions taken.

  • Ensure compliance under various statutes namely Factories Act., labor Act, PCB, ESI, FSSAI etc.

  • Ensure control and vigilance on unloading and loading of stocks ensuring compliance to quantity and quality.

  • Implement and ensure process for random check on risky product w.r.t. their visual defects and carton conditions (e.g. apple, seafood, etc.).

Billing and collection

  • Bill on time and accurate ensure documentation as agreed.

  • Prepare, check and submit on time.

  • Maintain close watch on timely collection. AR days to be maintained as per client contracts.

  • Do not allow any debit, unless it is fully investigated and approved by CFO & CEO.

Meeting service levels with clients

  • Prompt communication. Ensure clear and accurate communication. Be accessible even after office hours.

  • Timely loading and unloading of stocks

  • Agreed reports to be published on time, accurate (Make a list of reports agreed with each client - avoid agreeing to too many reports. Just what they ask for).

Client review meetings

  • Conduct review meetings with clients at least once a month (Make a presentation; share the same, show trends always.

  • Review last minutes and ensure actions are closed.

  • Review service levels as per agreed SLA

  • Review general feedback on communication, reports, etc.

Cost monitoring and control

  • Keep cost/pallet within budgeted limits

  • Exceptions to be controlled

  • Deploy labour as per budget/sales trend

  • Power consumption to be monitored closely

  • Diesel consumption to be monitored properly

  • Exception costs to be closely monitored and avoided

Quality

  • Conduct self-quality audit once a month.

  • Take quick actions on temperature deviation alerts within 2 hours.

  • Publish report to QA Head.

  • Ensure upkeep of facility and equipment.

  • Ensure personal hygiene.

  • Maintain and ensure preventive maintenance

  • Ensure documentation to meet BRC/ISO and client audit requirements

Facility upkeep & Operations Projects

  • Chase progress on project work with Project Team.

  • Chase IT related projects with IT team.

  • Any other matter which can influence your performance in terms of quality, service, cost or sales, should be taken up with respective department, without hesitation.

People Management

  • Engage employees

  • Build a KPI culture

  • Motivate and energize

  • Demand performance

REQUIRED EDUCATION, SKILLS, EXPERIENCE AND COMPETENCIES

Graduate in any stream, preferably diploma/ Degree in Supply Chain.

Warehouse Operations Experience of 5-6 yearse5

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