Receptionist / Front Office Executive

1 day ago

Kanchipuram Chennai, India Fueldigi Marketing Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Salon and Spa Receptionist Job Description

The Salon and Spa Receptionist is the first point of contact for clients and visitors, ensuring a warm welcome and efficient handling of inquiries and appointments. The receptionist manages the front desk operations, supports the team with administrative tasks, and maintains a pleasant and organized reception area. language Kannada,Tamil, and English must

Key Responsibilities:

1. Client Reception and Interaction:

- Greet clients warmly and professionally upon arrival.

- Answer incoming phone calls promptly and manage inquiries, bookings, and messages.

- Assist clients with service information and provide guidance on spa and salon offerings.

- Handle client complaints or concerns with empathy and escalate to the appropriate personnel when necessary.

2. Appointment Scheduling:

- Schedule and confirm appointments accurately using the salon and spa management software.

- Manage appointment cancellations, rescheduling, and waitlists.

- Coordinate with service providers to ensure smooth scheduling and avoid conflicts.

3. Administrative Duties:

- Maintain client records, ensuring all information is current and accurate.

- Process payments, issue receipts, and manage the cash register.

- Balance the cash drawer at the end of each shift and prepare daily financial reports.

- Order and manage inventory of office supplies and reception materials.

4. Facility Management:

- Ensure the reception area is tidy, welcoming, and well-stocked with necessary supplies and promotional materials.

- Coordinate with housekeeping and maintenance to address any cleanliness or facility issues.

- Monitor and manage the salon and spa's online presence, including social media and review sites.

5. Team Support:

- Provide administrative support to the salon and spa team as needed.

- Assist with marketing initiatives, such as promotions, loyalty programs, and special events.

- Help in the onboarding and training of new reception staff.

Qualifications:

- Education:High school diploma or equivalent; additional education or training in hospitality or administration is a plus.

- Experience: Prior experience in a receptionist or administrative role, preferably in a salon, spa, or hospitality setting.

- Skills:

- Excellent communication and interpersonal skills.

- Proficiency in using salon and spa management software, MS Office, and basic accounting software.

- Strong organizational and multitasking abilities.

- High level of professionalism and customer service orientation.

- Personal Attributes:

- Friendly and welcoming demeanor.

- Ability to remain calm under pressure and handle challenging situations with grace.

- Attention to detail and accuracy.

Working Conditions:

- The position requires standing for extended periods.

- Flexibility to work various shift, including evenings, weekends, and holidays, Weekly off getting one day.

- A professional appearance in accordance with salon and spa standards.

Performance Metrics:

- Client satisfaction and feedback.

- Accuracy and efficiency in scheduling and administrative tasks.

- Maintenance of a clean and organized reception area.

- Contribution to team support and overall salon and spa goals.

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