KYC Manager

2 weeks ago

BANGALOREJAYANAGAR, India Muthoot Fincorp Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

CREDIT PROCESSING MANAGER - DIGITAL

KYC Officer

Job Role & Location:

Position : KYC Manager - Video KYC & Video PD (Personal Discussion)

Job Location : Bangalore

Working days : 6 days a week (as per company policy)

Work Timings : 9.30am to 6.00pm (as per company policy)

Role description : This is a non-sales role & this role requires the candidate to interact with customers over Video calls for KYC check and handling customer calling.

Responsibilities:

  • Managing Customer Identification process through Video call
  • Performing due diligence checks & reviewing KYC documentation through Video Calls
  • Communicate effectively with customers to guide them through the verification process and address any concerns
  • Ensure accuracy and completeness of documentation and information collected during the VKYC process
  • Ensure customer identity, assess potential risks, prevent fraudulent activities & continuous monitoring while performing Video calling
  • Must exhibit highest standards of customer service & interaction quality
  • Adherence to Know Your Customer (KYC) guidelines, process checklist & SOP's
  • Collaborate within & other teams to ensure smooth operations
  • Adhere to TAT, data accuracy, maintain NIL customer complaints, maintain quality standards in handling customers.
  • Ensure to own the responsibility on the cases handled & manage the KYC approval process efficiently
  • Adherence to Compliance & NIL deviation

Educational Qualifications & Key Skills:

  • Graduation with minimum 3-5 yrs of experience in customer service, KYC checks/banking process (add advantage with Video handling experience)
  • Credit Underwriting experience (added advantage)
  • Strong Verbal & written communication skills
  • Preferable multi-lingual candidates
  • Comfortable with inbound & outbound calling and video conferencing
  • Ability to work with software systems
  • Proficient in MS Office (Microsoft Word, Excel, Power point)
  • Ability to communicate effectively with customers
  • Problem solving. Being able to solve problems efficiently
  • Attention to detail, active listening & being patient with customers
  • Able to work flexible hours to meet operational needs when required

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