Lead Infrastructure Engineer –Network Operation Proxy SME

As a member of Network Rapid Response Proxy SME (Subject Matter Expert) Team ,your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You will create innovative solutions which will be part of large-scale infrastructure solutions that support our diverse and critical businesses.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

It's time to take your career to the next level, and we can help. Apply today.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment. 

This role requires a wide variety of strengths and capabilities, including:

Description  

• Primary point of contact to support incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution.
• Support administrative functions required to deliver infrastructure inclusive of planning, tracking, ordering, reporting, and consumption  
• Execute the day to day duties of their function and to define and drive MIS requirements to support and improve the business processes they support  
• Act as primary customer interface for day to day issues and queries. 
• Leadership skills, emerging in management, Example : Team Leader.
• Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution  
• Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities  
• Responsible for development of organizational functional goals, priorities and service objectives aligning with the overall GTI strategy 

Primary Responsibilities 

• Potential to participate in Team Talent evaluation.
• Plan, track and manage the proper use of technology infrastructure to optimize delivery and cost.
• Assists management in performing performance appraisals.
• Ability to create original documentation as well as update existing 
• Acts independently and leverages critical thinking 
• Point of escalation for 40x, 50x and 60x level team members.
• Advocates for customer base when faced with Infrastructure or Business Critical issues.
• Ability to articulate and share clear, concise complex technical findings to management in understandable terms.
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
• This position will involve day to day incident and problem management of major impacting data issues globally, proactive infrastructure management. The candidate will be the Subject Matter Expert in any 2-3 Technologies attending bridge calls, address tickets, and work hand in hand with the GNS Tier 4/PE organizations on items such as bug fixes, design changes, and code upgrades.

Skills  

• BE/BS degree or equivalent with 10+ Years of relevant experiences.
• Network Proxy (Bluecoat, Symantec, Broadcom) Expert knowledge of the service, functional area or Infrastructure supported and interdependencies 
• Experience in Network Operation production and infrastructure support. Understand Network infrastructure components and how they are tracked and managed in various systems.
• Proficiency in more than one specific infrastructure technology.
• Knowledge of risk and controls landscape, ensuring company-wide standards are met.
• Executes within a customer-centric environment.
• Experience working in a banking, exchange or technology type environment within a global organization.
• Proven experience managing various large-scale enterprise network topologies including Routing & Switching (LAN, WAN - Cisco – ASR/GSR/Nexus), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI, Arista Fabric), Wireless (Cisco Prime), Network Security & Services (Firewall Fortinet/Check Point), F5 Load Balancers (LTM, GTM, ASM), Optical Transport (Cisco/Ciena), Etc. Certifications in these areas preferred.
• Expert in Multicast, low latency networks, and market data related technologies.
• Strong experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed).
• Strong experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes).
• Ability to use (or learn) scripting languages such as Python, Ansible, etc.
• Understanding of version and revision control practices and procedures.
• Experience working in a Linux environment
• Strong communication skills - written and verbal.
• Strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor/customer relationships.
• Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment.

Business Knowledge 

• In depth knowledge of the Network Infrastructure supported.
• Understands firm systems used to track and manage infrastructure.
• Develops the mindset for risk and control compliance to departmental and companywide standards.
• Executes within a client centric environment for teams and contributors.
• Working knowledge of the business(es) supported.
• Manages risk and control compliance to departmental and companywide standards. 
• Employs Data Analytics strategies across the Enterprise.
• Participate in Team Talent evaluation; assist management in performing performance appraisals.